Terms and Conditions
As a customer of Jessie and Laurent, you agree to each of the following terms and conditions:
Use of Our Products
You agree to prepare Jessie and Laurent food to the specifications described on this website and in the cooking instructions on each item.
You agree to be responsible for the proper chilling and care of Jessie and Laurent after it is delivered to you. If you are not home to accept the delivery, you agree to allow us to leave adequate cooler supplies to maintain a safe temperature of products for a maximum of 3 hours, if you have not left sufficient cooler supplies for our delivery.
You agree to use Jessie and Laurent products for personal non-commercial uses and will not resell them.
Cancellations must be made 48 hours in advance of your delivery, excluding weekends.
About Cooler Supplies
When cooler supplies are left, you will be charged within 1-2 business days. The number of supplies will be determined at the time of delivery at the discretion of our drivers based on need (size of order, outside temperature, etc.). We would like you to not remove the ice packs from the bags when the you remove the food. If the driver finds our cooler supplies upon a subsequent delivery, he will re-use the same bag and trade out the soft ice packs inside with new frozen ones. If he needs to leave additional supplies, he will note these on his paperwork, and there will be a charge. If you are home at the time of delivery, you have the option to return our cooler supplies for credit to your Jessie and Laurent account for future purchase. The returned supplies must be in good condition. Cooler supplies are non refundable.
Charges are: Each Cooler Bag is $12.00 Each Ice Pack is $2.00
Visit our Frequently Asked Question Page to learn more about specific concerns such as:
How will I know what size cooler to leave out?
What is considered to be “good condition” for return credit?
For clients receiving Community Gifts: For Community Gift orders, the policy is the same as for regular ongoing clients, as the gift procedure is simply a funding to your account credit. In this case, the charge for the cooler supplies will be deducted from the gift fund total – and credited back to the fund when returned – if these are in good condition.
For clients receiving Gift Certificates: For Gift Certificate orders, the policy is that for your initial delivery, the gift purchased includes a Gift Cooler Bag and 4 ice packs. The Gift Cooler Bag is not returnable for credit but is for you to keep. If you are expecting more than one delivery from your gift, please leave out your initial cooler bag & ice packs. The driver will re-use the bag, and trade out the soft ice packs he finds inside. If you continue getting deliveries beyond your gift, we are happy to accept your returned ice packs, that are in good condition, for future credit to Jessie and Laurent.
Account Confidentiality Policy
You agree that you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you lose your account information or discover that an unauthorized user may have obtained access to your account, you agree to notify us immediately, so that we can shut down the compromised account.
Copyright, Trademarks and Ownership of Information
All the content of jessieeandlaurent.com including our text, graphics, logos, photographs, blog entries and web design is copyrighted by, and belongs solely to, Jessie and Laurent and protect under U.S. and international copyright laws. It may not be modified or used except as provided herein without the express prior written permission of Jessie and Laurent.
Jessie and Laurent and all associated logos and graphics constitute trademarks and trade dress of our business and belong exclusively to us. They may not be used in connection with any product or service that is not Jessie and Laurent in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits us.
Although we ask that you do not copy our content or borrow our photographs without express permission, we love positive word of mouth advertising, so if you want to link to our site from your site or blog, please feel free to do so, so long as the link does not portray Jessie and Laurent or our products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use our logo or other proprietary graphic or trademark as part of the link without express written permission.
We reserve the right to use any submissions presented to Jessie and Laurent (comments, suggestions, ideas and others) for any purpose including use, publication, modification, reproduction, and distribution.
Prices are in U.S. currency and are valid only in the United States.
Placing Corporate Gift Order
Recipients Outside our Delivery Area : Unfortunately, Jessie and Laurent cannot deliver outside of our existing delivery area. In the case of corporate gifts given to recipients outside of our delivery area, the business must agree to accept delivery of the orders and to accept responsibility for proper handling of the items (including keeping them chilled) and prompt delivery of the gifts to the recipients.
In addition, if the business gives corporate gifts to recipients outside of our delivery area and then moves out of our delivery area or becomes unable to receive the delivery, it must identify a new location within our delivery area where it can receive the items. If neither the business nor the recipient can provide a delivery address within our delivery area, we cannot honor the gift certificate.
Jessie and Laurent will use reasonable efforts to present accurate information on jessieandlaurent.com but makes no warranties regarding the information.
Release and Indemnification
Except in cases of our gross negligence or willful misconduct, when you purchase from us you agree to release Jessie and Laurent and its owners, employees and agents from all claims, damages and causes of action or liabilities which may arise as a result of your participation with Jessie and Laurent, including, without limitation, your preparation, storage, serving and consumption of Jessie and Laurent food.
Disclaimer of Warranties; Limitation of Liability
Our website, jessieandlaurent.com and its contents are provided “as is.” Jessie and Laurent disclaims, to the fullest extent of the law, all warranties and conditions express or implied, including without limitation, warranties of title or implied warranties. Your access to and use of our website shall be at your sole risk. Neither Jessie and Laurent nor any of its owners, officers, directors, employees and agents shall be liable for any direct, special, incidental, consequential, indirect, or punitive damages, arising out of your access, use or inability to use this website, or errors or omissions in the content thereof, even if Jessie and Laurent has been advised of the possibility of such damages. In addition, under no circumstances shall Jessie and Laurent or any of its owners, officers, directors, employees and agents be liable to you for more than the total amount paid by you to Jessie and Laurent for our services and/or products. The foregoing limitations of liability are essential elements of these terms and conditions and are expressly relied upon by Jessie and Laurent in agreeing to provide you any Jessie and Laurent services or products.
By visiting this site, you agree that the laws of the State of California, without regard to principles of conflict of laws, will govern these Terms and any dispute of any sort that might arise between you and Jessie and Laurent. Any dispute relating in any way to your visit to jessieandlaurent.com or to products you purchase here shall be submitted to confidential arbitration in Oakland, California, except that, to the extent you have in any manner violated or threatened to violate our intellectual property rights, we may seek injunctive or other appropriate relief in any state or federal court in the state of California, and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this agreement shall be conducted under the rules then prevailing of JAMS.
Changes to this Statement
Jessie and Laurent, Inc. has the discretion to occasionally update this privacy statement. When we do so, we will update the date at the top of this form. We encourage you to periodically review this privacy statement to stay informed about how we are helping to protect the personal information we collect. Your continued use of the service constitutes your agreement to this privacy statement and any updates.
If you have questions regarding our Privacy Statement, its implementation, failure to adhere to this Privacy Statement and/or our general practices, please contact us or send your comments to:
Jessie and Laurent, Inc.
1945 East Francisco Blvd. Suite 44
San Rafael, CA. 94901
Jessie and Laurent, Inc. will use commercially reasonable efforts to promptly respond and resolve any problem or question.