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Select from the categories below to reveal the answers to many frequently asked questions. However, if your question wasn’t answered, or you still need help, please contact us.

Most Popular Questions

Where do you deliver? Is there a delivery fee?

We deliver to most of the greater Bay Area; residences and businesses alike.  Please click here for maps of our service areas.  If your town does not appear in this list, perhaps we can deliver to a work address as an alternative choice. There is no delivery fee but for addresses on the far edges of our delivery zone, there is a $15 delivery fee per delivery.

What are your delivery days?

We deliver on Monday, Tuesday, Wednesday and Thursday, depending on your zip code.

Do you deliver to businesses and residences?

Yes.  We have an extensive list of business clients in our delivery zones.  Our business clients are also pleased to take advantage of our gift options for their own employee and client perk programs.  See our GIFT section for more information.

Can I request a specific delivery day?

For some service areas, we do deliver on more than one day of the week, Monday through Thursday.  We will do our best to accommodate your request, though it is not always possible.  Please visit our Delivery Service Area page for information on where we go on which days.

I live in a city apartment - what are safe options for the delivery?

Unless there is a concierge or doorman to the building, someone imperatively has to be home. Clients who use the service on a regular basis can make arrangements with our office for the driver to stock the fridge directly. For a one time gift recipient, it is truly best if you are home.

What time can I expect my delivery?

You can expect your delivery between the hours of 8:30 am and 2:30 pm. If you need a smaller window please call the office one day prior to your delivery and we can provide you with more precise information. Always keep in mind that we are at the mercy of the weather and road conditions and sometimes tight delivery times are not possible to make.

What happens if I am not home when you deliver?

Our driver will automatically leave the food at your front door with ice packs and a cooler bag. You may otherwise choose to have our driver stock your refrigerator directly; or by making prior arrangements with the office, the driver can leave it where you requested, at your back door or in your garage for example. Please leave the ice packs in the bag when removing the food from the cooler bag.

Are the meals delivered fresh or frozen?

We deliver chilled, fresh food, and give you the option of freezing it. The freezable items will be mentioned on the personalized menu you receive with your order.

How long can the food stay in the cooler outside my door?

Once the food is delivered and left at your door in our insulated bag, we recommend that you refrigerate it within 2 hours – 3 at the most. Please leave the ice packs in the bag.

Can I ask my driver questions about the service?

We recommend that you contact the office directly with any questions pertaining to your delivery or to your order. The drivers will not have any pertinent information about your account on hand and to best assure that your questions or concerns are adequately addressed, please call or email the office staff.

What are your prices?

We offer 3 different sizes for most items. (For the serving size details, please see the next question).

Main Entrees:
Small:       Vegetarian $20 – Poultry & Pork $21 – Seafood & Red Meat $22
Medium: Vegetarian $37 – Poultry & Pork $39 – Seafood & Red Meat $40
Large:      Vegetarian $49 – Poultry & Pork $52 – Seafood & Red Meat $54

Side Dishes:
Small: $12
Medium: $22
Large: $29

Soups:
Small: $9
Medium: $17
Large: $29

Seasonal Vegetables:
Small: $12
Medium: $22
Large: $29

Salad Greens (2 sizes):
Medium: $13
Large: $17

Desserts (2 sizes):
Small: $13
Large: $20

What are your serving sizes?

Our sizes are very generous, and are definitely larger than more traditional standard USDA ‘serving sizes’.

Our Small size entrees can be enjoyed by one person with a hearty appetite and can definitely be enjoyed by an elderly couple with smaller appetites as an example. The side dishes, soups etc. can easily be shared by a party of two.

The Medium size is plentiful for two to three adults, or a young couple with 2 small children. Again the portion size is very generous. The Medium sides and soups etc. can easily be shared by 4 to 5 people.

As for the Large, there are 3 to 4 very generous servings and these can also be shared for smaller portioning. For the sides etc. you can comfortably serve 6 to 7 portions.

What is your minimum for ordering?

To receive a delivery of the service, we require a $70 food order minimum.

What is the cost for 3 to 4 nights of the service?

For 3 to 4 nights of the service, here are a few scenarios:

A single adult or an elderly couple might order 4 S entrees, 1 S side, 1  S soup and a S dessert. This comes to $112.

A young couple with a small child could order 3 M entrees, 1 S side, 1 M soup and L dessert. This comes to $157.

A family with 2 teenagers might order 4 L entrees, 1 M vegetable, 1 L soup and 1 M greens. This comes to $229.

I would like to give a gift for a few nights of the service - how much will it cost?

A gift of $100 will serve a single person generously for 4 to 5 evenings – or a young couple for 2 to 3 evenings.

A gift of $150 is perfect for a new family; they will have a nice amount for 4 to 5 evenings of the service.

A $200 gift can easily be split into 2 deliveries  – or can generously serve a large family for 4 evenings.

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Is there a minimum per delivery?

In order to receive a delivery, you need to order a minimum of $70.

Is there a delivery charge?

There is no delivery charge added to your order – however for addresses on the far edges of our delivery zone, there is a $15 delivery fee per delivery.

I missed the ordering deadline - what are my options?

Call the office as soon as you can, and send an email as well with your detailed order. We will do our very best to accommodate your usual delivery day, though, occasionally, your order might have to be delivered a day later.

What if I need to cancel an order I already placed?

We request 48 hours notice for cancellations. Since it is not possible to do so from the website, it is very important that you leave a voicemail at 415.485.1122, and that you also send a separate email to info@jessieetlaurent.com.  It is not possible to cancel an order that is already being prepared for delivery, or that is already en route to your delivery location.

I ordered several weeks at a time. How do I track my orders?

Please login to your “Lounge” to see your current and future orders under the order history tab “. If changes need to be made to an order that is already placed, you must send an email, and call the office to ensure the changes can be made.

Can I start an order, but complete it later?

Yes, you can begin an order, and come back and finish it later. Simply log back in, go to your lounge – you will find your saved orders in your cart and under the “order history” tab  – to order them, click on them, continue ordering, and proceed with checkout. Do keep in mind that orders which are completely “submitted” will be delivered.

Can I make changes to an existing order I placed online?

Once an order is placed and submitted online, you will not be able to make the changes online yourself. To make changes to an order you have already placed, please call the office, or send us an email with a detailed request of the changes you would like.

How can I see detailed descriptions of my selections once I have submitted an online order?

Once you are logged-in, go to your ‘Lounge’, and select the ‘order history’ tab.

What serving size do you recommend for a young couple with a young child?

To be covered generously for 4 to 5 evenings of your week, you may want to order the following: 4 or 5 Medium entrées, 1 Medium side dish, 1 Medium soup, 1 Medium vegetable, 1 Medium mixed greens, and the dessert of the week.

What is the typical order for a few nights of the service?

For 4 to 5 evenings of the service:   for 1 adult or  for 1 elderly couple: 4 or 5 Small entrées, a Small side dish, a Small soup, a Small vegetable.  for 2 adults or for 2 adults & a small child: 4 or 5 Medium entrées, 1 Medium side dish, 1 Medium soup, 1 Medium vegetable. 1 Medium mixed greens, 1 Dessert   for 2 adults and 2 teenagers or  for 3 adults: 4 or 5 Large entrées, 1 Large side dish, 1 Large soup, 1 Large veggies, 1 Large mixed greens, 1 dessert

Is the menu à la carte?

Yes, our menu is completely à la carte. You may order any item in any portion size. We offer Small, Medium and Large sizes of most items. You may mix and match sizes, as well as select side dishes to complement your main entrées.

How long can the food stay in my refrigerator?

The food will stay very fresh in your refrigerator for at least four to five days from the day of the delivery. We recommend eating salads and seafood on the front end of your delivery.

Is the food fully cooked when it is delivered?

Yes.  The food is fully cooked with the exception of a few special items such as our Cordon Bleu which is prepared uncooked and delivered chilled. Re-heating and cooking instructions are included on your personalized menu.

Do you offer nutritional analysis?

At this time, we do not offer nutritional analysis. Our portions are more generous than USDA guidelines, and their very complex database does not integrate itself with ours. We can offer general nutritional information by reviewing the recipe ingredients with you in terms of protein, fat/dairy and carbohydrates, or any other specific need you might have.

Do you have low sodium options?

Yes.  We have two options; we either prepare the meals “as is” which is just lightly salted or we can offer NO salt. Modifications to meals are available only on Medium and Large sizes, or on multiple orders (at least two) of our Small size.

Do you prepare dairy-free meals?

Yes, we are able to omit dairy in almost all of our dishes- we can make modifictions on Medium and Large sizes, or on multiples (at least two) of our Small size. Simple cheese toppings on a dish can be omitted on any size- or placed on the side.

Do you have gluten free options?

Yes.  If they are not “naturally” gluten-free already, when the particular item lends itself to be modified, we can offer gluten-free options on all our sizes.

Where are your gluten free items listed?

Our gluten free choices are available on the ordering layout. Select the week you would like to review, and click on the small pull-down menu at the top of the week’s selections.

I have celiac disease. can you accommodate my dietary needs?

Yes, we are able to bring you gluten-free options – from flours, to pastas, to soy sauce, to bread crumbs, to buns etc.

Do you have gluten free desserts?

At this time, we offer gluten free pies on selected menus.

I have a nut allergy. can I request that my meals be nut-free?

Yes.  Nut-free dishes are available for all our sizes. We adhere to the strictest guidelines to keep nut-free dishes specifically separated in the kitchen.

Do you use msg, artificial preservatives or artificial sweeteners?

No. We never use artificial preservatives or sweeteners.  We find that nature has provided the best sweeteners and natural preservatives, giving our meals delicious freshness and healthier sweetness.

Do you offer vegetarian and vegan selections

Yes.  We offer a wide variety of vegetarian and vegan entrees. Many of our dishes can be modified to be vegetarian.  Vegetarian and vegan prepared dishes are available when possible as modifications on Large, Medium and multiples (at least two) of our Small size.

Do you use organic ingredients?

Yes, several of our ingredients are organic. Our produce is delivered fresh daily from local vendors and farmers practicing sustainable farming methods. Our meats are primarily from Niman Ranch and Fulton Farms out of Sonoma County. These two companies are highly prized for their high quality, hormone and antibiotic free practices.

Is your fish wild?

Sometimes.  Our farmed fish comes from the Pacific in Canada and from the Atlantic in Scotland. It is always best to inquire about specific offerings, as our sources for the best fish are always changing!

How do I heat a meal?

You will receive a personalized menu with the reheating instructions for all the items you ordered. Excluding soups and salads, the instructions provided are for conventional ovens.

Can I use a microwave?

Yes, you may reheat the food in the black containers. Make sure to poke a few slits in the plastic film. We do not give microwave instructions as microwave temperatures settings vary too much.

Are the meals frozen when I receive them?

The meals are delivered cold and cooked, and need to be refrigerated. You then have the option of freezing them yourself.

How long will the food keep in my refrigerator?

The food will keep extremely well 4 to 5 days from the delivery day. We encourage you to eat seafood entrees and salads on the front end of your delivery.

Can I freeze the meals?

Yes, you may freeze our meals. The freezable items will be marked on the personalized menu you will receive with the delivery.

How do I defrost and reheat meals I have frozen?

You make take the meal out of the freezer 24 hours in advance of reheating by placing it in your refrigerator. Once it is defrosted, follow the instructions on the personalized menu you received with your delivery.

What is the minimum for a gift order?

The minimum required for a gift order is $70 (excluding the $15 gift fee).

Is there a fee for a gift delivery?

A “gift fee” is added onto the dollar amount of your gift. The charge is $15 and includes a silver gift cooler bag with 4 ice packs, as well as the gift card with your message, which can be mailed by US post to the recipient when requested. These items are the recipient’s to keep or to re-use for a future delivery. If the recipient continues as a ‘regular’ client, they can return the ice packs for Jessie et Laurent credit.

Where do you deliver gifts?

We deliver gifts to most of the greater Bay Area, residences and businesses alike.  Please click here for maps of our service areas.  If your town does not appear in this list, perhaps we can deliver to a work address as an alternative choice.

Do you deliver gifts to businesses?

Yes.  In addition to our many residential clients, we also have an extensive list of business clients in our delivery zones.  Our business clients are also pleased to take advantage of our gift options for their own employee and client perk programs.

I prefer to send actual food instead of a gift certificate - is that possible?

Yes, in order to place an actual food order – once you have entered a deliverable zip code, select “who will be choosing the menu”. Select “myself” and proceed. You will then be able to select the menu items yourself, as well as select the week and the day (based on zip code) when you would like the meals delivered.

Can I order several weeks of menus as a gift?

Yes. When placing your gift order, you will have the possibility to order from as many weeks as you want. For each week ordered, you will select the meals, and a gift fee will be automatically added to each delivery.

Do your gift certificates expire?

Our gift certificates do not expire.

Can you send the gift certificate by postal mail?

Yes, we can send the gift certificate by regular mail – to the recipient OR to you. You will be given the option to select your preference when placing the gift order online.

Can you send me the gift certificate?

You will have the option of selecting ‘giver’ or ‘recipient’ when placing your gift request.

Can you email the gift certificate?

Yes.  We are able to email a nice pdf of the gift certificate, to the recipient and/or to the giver. You will be given the option to select your preference when placing the order online.

What happens if the recipient is not home when you deliver?

Our driver will automatically leave the food at their front door in our silver gift cooler bag with ice packs.

Do you make modifications for gift recipients with specific dietary needs?

Yes, we can make most modifications on Medium and Large sizes, or on multiple orders (at least two) of our Small size. These include sodium, dairy, gluten, and nut allergies.

What size gift is typical for a couple with a newborn?

With a $100 gift, a young couple can enjoy at least 2 to 3 evenings of our service. $150 will cover them generously for 3 to 4 evenings.

How is my gift recipient notified?

You may select to have the recipient notified by email with a nice pdf of the gift certificate – or you may opt to have the gift announcement sent by postal mail.

What if the menu items ordered do not match the gift amount received?

Depending on how much a recipient orders from their gift certificate when they place their actual food order, they may have a balance towards a future delivery, or they may be instructed to provide a credit card if the amount ordered exceeds the gift certificate amount.

Can I organize a group gift with several friends?

Yes, a community gift is a great way for a group of people to all contribute to ONE  recipient’s gift account. We make it very easy to set up and to allow people to participate. Once you have entered a deliverable zip code, please select “who will be paying for the gift?” – then select “Group/Community.

I am organizing a community gift - is there a minimum contribution required?

As the organizer, you will have to contribute a minimum of $20 to initiate the Community Gift.

I am contributing to a community gift - is there a minimum contribution required?

As a contributor to an “organized” community gift, you will need to contribute a minimum of $20 to the gift fund.

Can I make my contribution to a community gift anonymous?

Yes, you will be given the option to make your contribution anonymous.

How and when is the recipient of a community gift notified?

The recipient first receives notification of their gift by email. They also receive a separate email welcoming them to the service; that email includes their login/password information.

Can a community gift recipient start ordering right away?

The recipient is welcome to start ordering as soon as they receive notification of their gift. The contributors’ funds will automatically be added to the fund which was initiated by the organizer of the gift. To note, there is a minimum of $70 required in order to place a food order.

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How do I sign up for the service?

Enter your deliverable zip code and start shopping!

I registered - when can I start the service?

You may start ordering immediately.

I have misplaced my password.

Click the Login button; select ‘lost your password?’. Follow the prompts, and open the email sent to you for verification of your request. For security purposes, you will be asked to create a new password.

I need to update my credit card information.

Once logged in, go to your ‘account settings’ in your ‘Lounge’.  Make the necessary changes, and make sure to ‘Save’.

What is the Lounge?

Your lounge has all the information pertaining to your profile, your account settings, your past and upcoming orders, your gifts, your delivery address, your email settings etc. Take a moment to click on the different tabs to review the information. When making any changes, please remember to ‘save’.

Where can I find the orders I placed?

Once logged in, go to your ‘Lounge’. Select the ‘order history’ tab. You will then see any upcoming orders slated for delivery, as well as previously delivered ones.

Where do I find information about your portion sizes?

You will find information about our portions and serving sizes on the ordering layout.

I need to make changes to an order I placed - but am unable to on the site.

Once an order is placed online, you need to call the office or send an email in order to have changes made to an existing order. You are unable to do so yourself online on the website.

I need to cancel an order - but am unable to do so on the site.

Once an order is placed online, you will need to call the office or send an email. We will cancel it for you. Keep in mind that we do require 48 hours notice for cancellation. You are not able to cancel an order yourself on the website once it has been placed.

How do the cooler supplies work?

We use insulated cooler bags with several ice packs to keep your food fresh and safe should you not be available at the time of delivery. We recommend that your meals be refrigerated within 2-3 hours of delivery. Alternatively, our trusted drivers are happy to stock your refrigerator directly by special arrangement. The first time cooler supplies are left, you will be charged for them within 1-2 business days.

Please do not remove the ice packs when removing the food. The number of supplies needed will be determined at time of delivery at the discretion of our driver based on need (size of order, outside temp., etc). Upon your next delivery, if you are not home and there are any cooler supplies left outside, the driver will re-use the same bag (and trade out your ‘soft’ ice packs for new frozen ones) -OR- if you are home, the driver will bring them back to our facility. In either case, he will note what was left or picked up.

Only ice packs and cooler bags in good condition will be accepted by the driver. When you return cooler supplies in good condition, credit is issued to your Jessie et Laurent account towards future purchase. Please read the complete explanation in our Terms of Service.

What are the charges for cooler supplies?

The charge for our Cooler Bag is $12 The charge for an Ice Pack is $2

Should I return or leave out the ice packs and insulated cooler bags?

You are welcome to leave the cooler items that were left from a previous delivery at your doorstep for us to use again (or for us to bring back if you are home). You are also always welcome to leave out your own cooler supplies if you prefer. Please read our Terms of Service , for a complete explanation of our Cooler Supplies policy.

How will I know what size cooler to leave out?

Generally, a small “swinger”, which holds 2 six packs of canned beverages, is adequate for 5-6 small entrees or 4 medium entrees. If you are expecting large entrees or a larger number of smaller items, you should leave a standard size cooler bag or ice chest. Always feel free to call the office for more advice on specific orders, if you are uncertain.

Can my meals be delivered if I am not at home?

Yes.  We can leave your meals at the location of your choice; front porch, back yard, garage etc. Meals are placed inside an insulated cooler bag with several ice packs. We recommend that your meals be refrigerated within 2-3 hours of delivery.  Alternatively, our trusted drivers are happy to stock your refrigerator directly by special arrangements.

Am I refunded for cooler supplies I have returned?

Yes, as long as the returned cooler supplies are in good condition, your Jessie et Laurent account will be credited. Please do note that Silver Gift Cooler Bags are not returnable for credit.

What is considered good condition for return credit?

The cooler bags and ice packs must be completely clean and have no tears in them.

What are my payment options?

We accept Visa or Mastercard; both debit and credit cards.  Online ordering requires Visa or Mastercard.

Do you accept American Express or Discover?

We do not accept American Express or Discover cards at this time.

What if I don't have a credit card or don't want to use one for payment?

To order online you will need either to have a credit card associated with your account or credit in your account.

Payment Information

Minimum Order

We require a minimum order of $70 for each delivery.

Credit Card

We accept Mastercard, Visa and debit cards. Your credit card will be charged 24 to 48 hours before your scheduled delivery. If you have ordered multiple weeks during the same login session, your first order is instantly charged. The future orders are charged one at a time about 48 hours prior to delivery.

Cancellations

Cancellations must be made 48 hours in advance of your delivery.

Cooler Supply Fee

If you are not home at the time of your delivery, or do not leave out your own cooler supplies, we will need to leave cooler supplies to ensure the food stays properly chilled. Your credit card will be charged with 1-2 business days of your delivery for any items that are left.
If returned in good condition upon a future delivery, a credit will be applied to your next order!

  • $12.00 for a black cooler bag
  • $2.00 for each ice pack

Are your containers oven safe?

Yes.  Our black entrée containers are engineered to be oven safe. While we recommend that you reheat your meals in glass or metal cookware, our oven-safe plastic containers can be heated to 350˚ on a baking sheet per your provided reheating instructions.  It is important that they are not placed directly on the oven rack, and to not exceed 350˚.

Are your containers microwave safe?

Yes, our containers are microwave safe. Make sure to poke a few slits in the plastic film prior to heating.

Are your containers BPA free?

Yes, our containders are BPA free and meet all current USDA food serving guidelines.

Can I keep or recycle the plastic containers?

Yes.  We do not retrieve the plastic containers from you, but we strongly encourage you to recycle them or reuse them.

Can I microwave the food in the black container provided?

Our meals may be left in the black container, and reheated in the microwave. Make sure to poke a few slits in the plastic film. Since microwave settings vary, we do not provide microwave reheating instructions.

Where do you deliver? is there a delivery fee?

We deliver to most of the greater Bay Area, residences and businesses alike.  Please click here for maps of our service areas.  If your town does not appear in this list, perhaps we can deliver to a work address as an alternative choice. There is no delivery fee, but for addresses on the far reaches of our delivery zone, there is a $15 delivery fee per delivery.

What are your delivery days?

We deliver on Monday, Tuesday, Wednesday and Thursday, depending on your delivery zone.

Do you deliver to businesses and residences?

Yes.  We have an extensive list of business clients in our delivery zones.  Our business clients are also pleased to take advantage of our gift options for their own employee and client perk programs.  See our GIFT section for more information.

Can i request a specific delivery day?

For some service areas, we do deliver on more than one day of the week, Monday through Thursday.  We will do our best to accommodate your request, though it is not always possible.  Please visit our Delivery Service Area page for information on where we do go.

I live in a city apartment - what are safe options for the delivery?

Unless there is a concierge or doorman to the building, someone imperatively has to be home. Clients who use the service on a regular basis can make arrangements with our office for the driver to stock the fridge directly. For a one time gift recipient, it is truly best if they are home.

What time can I expect my delivery?

You can expect your delivery between the hours of 8:30 am and 4:00 pm. If you need a smaller window please call the office one day prior to your delivery and we can provide you with more precise information. Always keep in mind that we are at the mercy of the weather and road conditions and sometimes tight delivery times are not possible to make!

What happens if I am not home when you deliver?

Our driver will automatically leave the food at your front door with ice packs and a cooler bag. You may otherwise choose to have our driver stock your refrigerator directly; or by making prior arrangements with the office, the driver can leave it where you requested, at your back door or in your garage for example.

Are the meals delivered fresh or frozen?

We deliver chilled, fresh food, and give you the option of freezing it. The freezable items will be mentioned on the personalized menu you receive with your order.

How long can the food stay in the cooler outside my door?

Once the food is delivered and left at your door in our insulated bag, we recommend that you refrigerate it within 2 hours – 3 at the most.

Can i ask questions of my driver?

We recommend that you contact the office directly with any questions pertaining to your delivery or to your order. The drivers will not have any pertinent information about your account on hand and to best assure that your questions or concerns are adequately addressed, please call or emailthe office staff.

Is there a minimum per delivery?

In order to receive a delivery, you need to order a minimum of $70.

Is there a delivery charge?

There is no delivery charge added to your order.

I missed the ordering deadline - what are my options?

Call the office as soon as you can, and send an email as well with your detailed order. We will do our very best to accommodate your usual delivery day, tough, occasionally, your order might have to be delivered a day later.

What if I need to cancel an order i already placed?

We request 48 hours notice for cancellations. Since it is not possible to do so from the website, it is very important that you leave a voicemail at 415.485.1122, and that you also send a separate email toinfo@jessieetlaurent.com.  It is not possible to cancel an order that is already being prepared for delivery, or that is already en route to your delivery location.

I ordered several weeks at a time. how do i track my orders?

Please login to your “Lounge” to see your current and future orders in the left column under “your order history”. If changes need to be made to an order that is already placed, you must send an email, and call the office to insure the changes can be made.

Can i make changes to an existing order i placed online?

Yes, you can begin an order, and come back and finish it later. Simply log back in, go to your lounge – you will find your saved orders under the tab “your order history”  – to order them, click on them, and proceed with checkout. Do keep in mind that orders which are completely “submitted” will be delivered.

Can i make changes to an existing order i placed online?

Once an order is placed and submitted online, you will not be able to make the changes online yourself. To make changes to an order you have already placed, please call the office, or send us an email with a detailed request of the changes you would like.

How can i see detailed descriptions of my selections once i have submitted an online order?

Once you are logged-in, go to your ‘lounge’, and select “your order history” from the left column. Select the week you need by clicking the ‘view’ icon. Scroll down and click on the “printer” icon next to “Print preparation guide”. You will then be able to print out – or simply review – the ingredients of your selection as well as the reheating instructions.

What serving size do you recommend for a young couple with a young child?

To be covered generously for 4 to 5 evenings of your week, you may want to order the following: 4 or 5 Medium entrées, 1 Medium side dish, 1 Medium soup, 1 Medium vegetable, 1 Medium mixed greens, and the dessert of the week.

What is the typical order for a few nights of the service?

For 4 to 5 evenings of the service:   for 1 adult or  for 1 elderly couple: 4 or 5 Small entrées, a Small side dish, a Small soup, a Small vegetable.  for 2 adults or for 2 adults & a small child: 4 or 5 Medium entrées, 1 Medium side dish, 1 Medium soup, 1 Medium vegetable. 1 Medium mixed greens, 1 Dessert   for 2 adults and 2 teenagers or  for 3 adults: 4 or 5 Large entrées, 1 Large side dish, 1 Large soup, 1 Large veggies, 1 Large mixed greens, 1 dessert

Is the menu a la carte?

Yes, our menu is completely à la carte. You may order any item in any portion size. We offer Small, Medium and Large sizes of most items. You may mix and match sizes, as well as select side dishes to complement your main entrées.

How long can the food stay in my refrigerator?

The food will stay very fresh in your refrigerator for at least four to five days from the day of the delivery. We recommend eating salads and seafood on the front end of your delivery.

Is the food fully cooked when it is delivered?

Yes.  The food is fully cooked with the exception of a few special items such as our Cordon Bleu and Summer BBQ packages, which are prepared uncooked and delivered chilled. Re-heating and cooking instructions are included on your personalized menu.

Do you offer nutritional analysis?

At this time, we do not offer nutritional analysis. Our portions are more generous than USDA guidelines, and their very complex database does not integrate itself with ours. We can offer general nutritional information by reviewing the recipe ingredients with you in terms of protein, fat/dairy and carbohydrates, or any other specific need you might have.

Do you have low sodium options?

Yes.  We have two options; we either prepare the meals “as is” which is just lightly salted or we can offer NO SALT. Modifications to meals are available only on Medium and Large sizes, or on multiple orders (at least two) of our Small size.

Do you prepare dairy-free meals?

Yes, we are able to omit dairy in almost all of our dishes.  If they are not “naturally”  dairy-free already, we can make modifictions on Medium and Large sizes, or on multiples (at least two) of our Small size.  Cheese can be sent “on the side”, if you desire.  Simple cheese toppings on a dish can be omitted on any size.

do you have gluten free options?

Yes.  If they are not “naturally” gluten-free already, when the particular item lends itself to be modified, we can offer gluten-free options on our Medium and Large sizes, or on multiples (at least two) of our Small size.

Where are your gluten free items listed?

Our gluten free choices are available under the Menu tab on the home page. Select the week you would like to review, and click on the small pull-down menu at the top of the week’s selections.

I have celiac disease. can you accommodate my dietary needs?

Yes, we are able to bring you gluten-free options for most of our meals, from flours, to pastas, to soy sauce, to bread crumbs, etc. We customize the meals to fit the client’s dietary needs. We can offer gluten-free options on our Medium and Large sizes, or on multiples (at least 2) of our Small size.

Do you have gluten free desserts?

At this time, we do not offer gluten free desserts on our menus.  Please check our ingredients list for more information on any dish.

I have a nut allergy. can i request that my meals be nut-free?

Yes.  Nut-free dishes are available for Large and Medium or multiples (at least two) of Small sized orders.  All salads can be nut-free regardless of size. We adhere to the strictest guidelines to keep nut-free dishes specifically separated in the kitchen.

Do you use msg, artificial preservatives or artificial sweeteners?

No. We never use artificial preservatives or sweeteners.  We find that nature has provided the best sweeteners and natural preservatives, giving our meals delicious freshness and healthier sweetness.

Do you offer vegetarian and vegan selections

Yes.  We offer a wide variety of vegetarian and vegan entrees. Many of our dishes can be modified to be vegetarian.  Vegetarian and vegan prepared dishes are available when possible as modifications on Large, Medium and multiples (at least two) of our Small size.

Do you use organic ingredients?

Yes, many of our ingredients are organic. Our produce is delivered fresh daily from local vendors and farmers practicing sustainable farming methods. Our meats are primarily from Niman Ranch and Fulton Farms out of Sonoma County. These two companies are highly prized for their high quality, hormone and antibiotic free practices.

Is your fish wild?

Sometimes.  Our farmed fish comes from the Pacific in Canada and from the Atlantic in Scotland. It is always best to inquire about specific offerings, as our sources for the best fish are always changing!

How do i heat a meal?

You will receive a personalized menu with the reheating instructions for all the items you ordered. Excluding soups and salads, the instructions provided are for conventional ovens.

Can i use a microwave?

Yes, you may reheat the food in the black containers. Make sure to poke a few slits in the plastic film. We do not give microwave instructions as microwave temperatures settings vary too much.

Are the meals frozen when i receive them?

The meals are delivered cold and cooked, and need to be refrigerated. You then have the option of freezing them yourself.

How long will the food keep in my refrigerator?

The food will keep extremely well 4 to 5 days from the delivery day. We encourage you to eat seafood entrees and salads on the front end of your delivery.

Can i freeze the meals?

Yes, you may freeze our meals. The freezable items will be marked on the personalized menu you will receive with the delivery.

How do i defrost and reheat meals i have frozen?

You make take the meal out of the freezer 24 hours in advance of reheating by placing it in your refrigerator. Once it is defrosted, follow the instructions on the personalized menu you received with your delivery.

What is the minimum for a gift order?

The minimum required for a gift order is $70 (excluding the $15 gift fee).

Is there a fee for a gift delivery?

A “gift fee” is added onto the dollar amount of your gift. The charge is $15 and includes: a silver gift cooler bag with 4 ice packs, as well as the gift card with your message and gift, which is mailed by US post to the recipient when requested. These items are part of the gift, and are the recipient’s to keep. If the recipient continues as a ‘regular’ client, they can return the ice packs for Jessie et Laurent credit (if these are in GOOD CONDITION).

Where do you deliver gifts?

We deliver gifts to most of the greater Bay Area, residences and businesses alike.  Please click here for maps of our service areas.  If your town does not appear in this list, perhaps we can deliver to a work address as an alternative choice.

Do you deliver gifts to businesses?

Yes.  In addition to our many residential clients, we also have an extensive list of business clients in our delivery zones.  Our business clients are also pleased to take advantage of our gift options for their own employee and client perk programs.  See our “gift page” for more information.

I prefer to send food instead of a gift certificate - is that possible?

Yes, in order to place an actual food order  – versus requesting a gift certificate to be sent by post or email – please select the l’Express Gift tab under the Gift tab on the home page of the website. You will then be able to select the menu items yourself, as well as select the week and the day when you would like the meals delivered.

Do your gift certificates expire?

Our gift certificates do not expire.

Can you send the gift certificate by postal mail?

Yes, we can send the gift certificate by regular mail – to the recipient OR to you. You will be given the option to select your preference when placing the order online.

Can you send me the gift certificate?

You will have the option of selecting ‘giver’ or ‘recipient’ when placing your gift request.

Can you email the gift certificate?

Yes.  We are able to email a nice pdf of the gift certificate, to the recipient and/or to the giver. You will be given the option to select your preference when placing the order online.

What happens if the recipient is not home when you deliver?

Our driver will automatically leave the food at their front door in a cooler bag with ice packs.

Do you make modifications for gift recipients with specific dietary needs?

Yes, we can make modifications on Medium and Large sizes, or on multiple orders (at least two) of our Small size. These include sodium, dairy, gluten, and nut allergies.

What size gift is typical for a couple with a newborn?

With a $100 gift, a young couple can enjoy at least 2 evenings of our service. $150 will cover them generously for 3 to 4 evenings.

How is my gift recipient notified?

You will select what your preference is when you place the gift order. US post – You may choose to have a printed gift certificate with your gift and message tucked inside a nice card sent by US post to the gift recipient (or to yourself), or email – You may select to have the recipient notified by email with a nice pdf of the gift certificate and instructions on redemption. We can also email it to you, the giver.

What if the gift amount does not match the gift order?

Depending on how much a recipient orders from their gift certificate when they place their actual food order, they may have a balance towards a future delivery, or they may be instructed to provide a credit card if the amount ordered exceeds the gift certificate amount.

Can i order some meals to be delivered to a friend as a gift?

Yes, in order to place an actual food order  – versus requesting a gift certificate to be sent by post or email – please select the l’Express Gift tab under the Gift tab on the home page of the website. You will then be able to select the menu items yourself, as well as select the week and the day when you would like the meals delivered.

What is a l'express gift?

A l’Express Gift is different from a traditional Gift Certificate in that YOU select the menu yourself, as well as the week and the day when you would like the recipient to receive it.

What is the minimum for a L'Express Gift order?

The minimum required for a l’Express Gift order is $70  (excluding the $15 gift fee).

Is there a gift fee for a L'Express Gift delivery?

A “gift fee” is added onto the dollar amount of your gift. The charge is $15 and includes: a silver gift cooler bag with 4 ice packs. These items are part of the gift, and are the recipient’s to keep. If the recipient continues as a ‘regular’ client, they can return the ice packs for Jessie et Laurent credit (if these are in GOOD CONDITION).

Can I order several weeks of menus as a gift?

Yes. When placing your ‘l’Express Gift order, you will have the possibility to order from as many weeks as you want. For each week ordered, you will select the meals, and a gift fee will be automatically added to each delivery.

How is my l'express gift recipient notified?

You may select to have us notify the recipient by email, or you may opt to let the recipient know by contacting them yourself. You will select what your preference is when you place the gift order.

Can i organize a group gift with several friends?

Yes, our “Community Gift” allows multiple givers to contribute to a common recipient. Please select Community Gift when placing your gift request.

What is a community gift?

A Community Gift is a great way for a group of people to all contribute to ONE  recipient’s gift account. We make it very easy to set up and to allow people to participate. For more information, please see our Community Gift  page.

I am organizing a community gift - is there a minimum contribution required?

As the organizer, you will have to contribute a minimum of $20 to initiate the Community Gift.

I am contributing to a community gift - is there a minimum contribution required?

As a contributor to an “organized” Community Gift, you will need to contribute a minimum of $20 to the gift fund.

Can i make my contribution to a community gift anonymous?

Yes, you will be given the option to make your contribution – as well as your name – anonymous, if you would like to.

How and when is the recipient of a community gift notified?

The recipient is contacted by email, when the funded account reaches the minimum for a delivery, which is $103. This amount includes the ice chest and ice packs which are part of the community gift.

How do I contribute again to a community gift?

You will need to log in, go to your ‘lounge’; select ‘Community Gift’ in the left hand column; then scroll down to “community gift to participate” – you will then see the recipient’s information. Click on the red heart; fill in the amount, and the new message you would like the recipient to see.

Can a community gift recipient start ordering right away?

The recipient of a Community Gift will receive notification of their gift when the account has reached a minimum of $103. This amount includes the meals, and the gift cooler and ice packs that will arrive with the first delivery. Once they are notified, they may then go online to register, apply for the service, and redeem their gift.

I registered - when can i start the service?

Within 24 hours of your ‘registration’ and ‘application for the service’, we will send you a “welcome” email message as confirmation. This confirmation email verifies that we can deliver to your location and assigns/advises you of your delivery day. At that point, you will then be able to start placing your orders.

I registered, but cannot order.

Once you have completed a registration, you will ALSO need to “Apply for the service” in order for a delivery day to be assigned. Once that day is assigned and confirmed by a ‘welcome’ email, you will then be able to login and start placing your orders. This registration and application process can take up to 24 hours, excluding the weekends.

I have misplaced my password and/or username.

Click the Login button; select ‘can’t remember username and password’. Follow the prompts, and open the email sent to you for verification of your request. For security purposes, you will be asked to create a new password. You may also login using your email address on file, and your password if you do not remember your username.

I need to update my credit card information.

Once logged in, go to your “lounge” (top right corner of your screen). In the left column, you will see a tab called ‘credit card information’. Make the necessary changes, and make sure to ‘Save’.

What is the lounge?

Your lounge has all the information pertaining to your profile, your account settings, your past and upcoming orders, your gifts, your delivery address, your email settings etc. Take a moment to click on the different tabs to review the information. When making any changes, please remember to ‘save’.

Where can i find the orders i placed?

Once logged in, go to your ‘lounge’. Select ‘your order history’ from the column on the left hand side. You will then see any upcoming orders slated for delivery, as well as the ones which were previously delivered. Click on the ‘view’ button on the right of any date to see the full details.

Where do i find information about your portion sizes?

You will find information about our portions, and serving sizes under the ‘Services’ tab on the home page.

I want to make changes to an order i placed - but am not able to.

Once an order is placed online, you need to call the office or send an email in order to have changes made to an existing order. You are not able to do so yourself online on the website.

I need to cancel an order - but am not able to on the site.

Once an order is placed online, you will need to call the office or send an email. We will cancel it for you. Keep in mind that we do require 48 hours notice for cancellation. You are not able to cancel an order yourself on the website once it has been placed.

How does the deluxe cooler bag work?

We use insulated cooler bags with several icepacks to keep your food fresh and safe should you not be available at the time of delivery. We recommend that your meals be refrigerated, or heated and enjoyed, within two hours of delivery. Alternatively, our trusted drivers are happy to stock your refrigerator directly when we make special arrangements for you at time of registration. The first time cooler supplies are left, you will be charged for them within 1-2 business days.  The number of supplies needed will be determined at time of delivery at the discretion of our driver based on need (size of order, outside temp., etc). If there is any cooler left outside for the driver- they will reuse that cooler bag and not make any notation of it. This is also true of ice packs that are left frozen, or if they need to be swapped out with frozen ones-if the number is the same. Only ice packs and cooler bags in good condition will be accepted by the driver- to return to kitchen. When you return cooler supplies in good condition, credit is issued to your Jessie et Laurent account towards future purchase. You can review all details of supplies left and returned- by visiting your Order History. For clients who registered and paid a deposit before April 11th, 2012 (when our policy changed), the situation is slightly different. Please read the complete explanation in our Terms of Service.

What are the charges for cooler supplies?

The charge for the Deluxe Cooler Bag is $25 The charge for an Ice Pack is $2

Should i return or leave out the ice packs and insulated cooler bags?

You are welcome to leave the cooler items that were left from a previous delivery, at your doorstep, for us to use again. It is important to leave FROZEN ice packs. Please note that Silver Gift Cooler Bags are not returnable for Jessie et Laurent credit. As of April 11th, 2012, these are being purchased by gift certificate givers and are part of the “gift”. If a gift certificate amount is used over several deliveries, the Silver Gift Cooler Bag and ice packs can be left out to be used again. Should we need to leave another set, you will be charged accordingly. You are also always welcome to leave out your own cooler supplies, if you prefer! Please read our Terms of Service , for a complete explanation of our Cooler Supplies policy.

How will i know what size cooler to leave out?

Generally, a small “swinger”, which holds 2 six packs of canned beverages, is adequate for 5-6 small entrees or 4 medium entrees. If you are expecting large entrees or a larger number of smaller items, you should leave a standard size cooler bag or ice chest. Always feel free to call the office for more advice on specific orders, if you are uncertain.

Can my meals be delivered if i am not at home?

Yes.  We can leave your meals at the location of your choice; front porch, back yard, garage etc. Meals are placed inside an insulated cooler bag with several ice packs. We recommend that your meals be refrigerated, or heated and enjoyed, within two hours of delivery.  Alternatively, our trusted drivers are happy to stock your refrigerator directly when we make special arrangements for you at time of registration.

HOW IS THE FOOD KEPT COLD IF I AM NOT HOME?

Our driver will automatically leave your meals in an insulated cooler bag with several ice packs. The number of supplies needed will be determined at time of delivery at the discretion of our driver based on need (size of order, outside temp., etc).

MAY I LEAVE MY OWN ICE CHEST OR COOLER BAG?

Yes, you may.  Should you forget to leave it out, the driver will automatically leave you an insulated cooler bag.  Please see our Cooler Supplies policy inTerms of Service.

I FORGOT TO LEAVE OUT MY COOLER BAG . WHAT HAPPENS NOW?

If we need to leave your meal delivery at your doorstep, our driver will automatically leave another insulated cooler bag containing your meals.  Cooler supplies left with you are charged upon receipt and credited upon return, when in GOOD CONDITION.  Please see our policy on cooler supplies in Terms of Service.

Am I refunded for cooler supplies i have returned?

Yes, as long as the returned Cooler Supplies are in good condition, your Jessie et Laurent account will be credited. Please do note that Silver Gift Cooler Bags are not returnable for credit.

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The cooler bags and ice packs must be completely clean and have no tears in them.

What are my payment options?

We accept Visa or Mastercard; both debit and credit cards.  Online ordering requires Visa or Mastercard.  We accept personal checks on rare occasions.

Do you accept american express or discover?

We do not accept American Express or Discover cards.

What if I don't have a credit card or don't want to use one for payment?

To order online you will need either to have a credit card associated with your account or credit in your account. Therefore, if you wish to order online, you can send a check to the office for us to apply to to your credit balance.

Payment Information

Minimum Order

We require a minimum order of $70 for each delivery. To order exactly the minimum, a typical order would be 3 small entrees and the small side of the week.

Credit Card

We accept Mastercard, Visa and debit cards. Your credit card will be charged 24 to 48 hours before your scheduled delivery.

Cancellations

Cancellations must be made 48 hours in advance of your delivery. If you cancel less than 48 hours in advance (excluding weekends), there will be a $25 fee.

Cooler Supply Fee

If you are not home at the time of your delivery or do not leave out your own cooler supplies, we will need to leave cooler supplies to insure the food stays properly chilled. Your credit card will be charged with 1-2 business days of your delivery, for any items that are left.
If returned in good condition, at a future delivery, a credit will be applied to your next order!

  • $25.00 for a black cooler bag
  • $2.00 for each ice pack

Are your containers oven safe?

Yes.  Our black entrée containers are engineered to be oven safe. While we recommend that you reheat your meals in glass or metal cookware, our oven-safe plastic containers can be heated to 350º on a baking sheet per your provided reheating instructions.  It is important that they are not placed directly on the oven rack.

Are your containers microwave safe?

Yes, our containers are microwave safe. Make sure to poke a few slits in the plastic film prior to heating.

Are your containers bpa free?

Yes, our containders are BPA free and meet all current USDA food serving guidelines.

Can I keep or recycle the plastic containers?

Yes.  We do not retrieve the plastic containers from you, but we strongly encourage you to recycle them or reuse them.

Can I microwave the food in the black container provided?

Our meals may be left in the black container, and reheated in the microwave. Make sure to poke a few slits in the plastic film. Since microwave settings vary, we do not provide microwave reheating instructions.