Frequently Asked Questions

Our 2024 Thanksgiving Menu is now live on our website. It is listed under the Menus Tab – and listed under the week of November 25th. Here is a direct link: https://jessieetlaurent.com/menu/11-25-2024/

We encourage you to order early. You may order up to Friday, November 22nd, but keep in mind that we may be out of key items such as turkeys and pies.

To start the service, please go to our home page and click on Get Started. You will be prompted to enter your zip code which will dictate your delivery day. From there select the week listed as Nov 25 – Dec. 1st. You will see all our Thanksgiving offerings as well as other favorites for visiting family staying over for a few days.

You will receive a personalized menu with the reheating instructions for all the items you ordered. The instructions provided are for conventional ovens. To give you time to plan your day, here are reheating details of the protein element of our 3 complete dinners. Each dinner has a variety of side dishes – see the respective listing. 

Traditional Whole Oven Roasted Diestel Turkey Dinner Serves 8-10

Whole Diestel Oven Roasted Turkey – The whole turkey is fully cooked – Remove from fridge at least 3 hours prior to reheating. Preheat oven at 350˚. Remove plastic wrap. Place in roasting pan & loosely cover with included foil sheets. Place in oven for 1¼ to 1½ hour on lowest rack. For crispier finish, remove foil cover for last 20 minutes. Remove from oven and let it rest for 15 minutes prior to carving.

Carved Off The Bone Oven Roasted Diestel Turkey Dinner Serves 4-6

Carved Off The Bone Diestel Turkey – The carved turkey is fully cooked – Remove from fridge at least 1½ hours before reheating. Preheat oven at 325˚. Poke holes in film. Place in oven for about 30 minutes.

Stuffed and Glazed Cornish Hen Dinner for Two

Cornish Hens with Savory Mushroom Stuffing – The hens are fully cooked – Remove hens from fridge 1 hour before reheating. Poke holes in top. Place on baking sheet. Bake at 350° for about 28 minutes. For a more crispy top, remove film.

The food will keep extremely well at least 5 days from the delivery day. We encourage you to eat seafood entrees and salads on the front end of your delivery.

To set up an account/start our service, please go to our home page and click on Get Started. You will be prompted to enter your zip code. From there, you will choose your delivery day, and proceed with ordering by adding (using the +/- sign) items to your Cart. You then Proceed to Checkout where you will enter all your pertinent details. The Thank You screen you will see on the back end will trigger 2 emails: one will be the confirmation of the order,  and the other will be a welcome email (with a password) for any future ordering. At that point you would click on Login instead of Get Started.

In order to receive a delivery, you need to order a minimum of $60.

There is no delivery charge added to your order. There are no additional fees, including no taxes.

Yes, you may begin an order, and come back and finish it later. Make sure however to do so prior to your ordering deadline.  Simply log back in, go to your Cart (top right of your screen). You will see a number on the cart indicating the number of items you have already selected. You may continue ordering by adding more items or if done, click on View Cart where you are prompted to Proceed to Checkout and on to Place Order to finalize the order.

• ORDERING deadlines. You may order 24/7 keeping in mind the following ordering deadlines:

Monday & Tuesday clients; please order the Friday prior no later than 12 noon.

Wednesday clients; please order no later than Monday 12 noon.

Thursday & Friday clients; please order no later than Tuesday 12 noon.

• MISSED deadlines: Please call the office as soon as you can, and send an email as well with your detailed order. We will do our very best to accommodate your usual delivery day, though occasionally, your order might have to be delivered a day later.

Make sure to change your delivery day BEFORE placing your order. To change your delivery day (if an alternate day is available for your zip code), please log in first, go to your Account Detail page under the profile icon and change your delivery day (located below your email address) on the left side of the page – make sure to Save Changes and then proceed with ordering as usual by clicking the Menus tab.

Our sizes are very generous, and are definitely larger than more traditional standard FDA ‘serving sizes’.

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Our Small size entrees may be enjoyed by one person with a hearty appetite and can be enjoyed by a couple with smaller appetites. The Small side dishes, soups etc. can easily be shared by a party of two.

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The Medium size is plentiful for two to three adults, or a young couple with 2 small children. The Medium sides and soups etc. can easily be shared by 4 to 5 people.

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With the Large, there are 3 to 4 very generous servings and these can also be shared for smaller portioning. For the sides dishes etc. you can comfortably serve 5 to 6 portions.

We request 48 hours notice for cancellations. Since it is not possible to do so from the website, it is very important that you leave a voicemail at 415.485.1122, and that you also send a separate email to info@jessieandlaurent.com.  It is not possible to cancel an order that is already being prepared for delivery, or that is already en route to your delivery location.

The Medium size is perfect for a young family with one or two children under 7. To be covered generously for 4 to 5 evenings of your week, you may want to order the following: 4 or 5 Medium entrées, 1 Medium side dish, 1 Medium soup, 1 Medium vegetable, 1 Medium mixed greens, and the dessert of the week.

For 4 to 5 evenings of the service:   for 1 adult or  for 1 elderly couple: 4 or 5 Small entrées, a Small side dish, a Small soup, a Small vegetable.  for 2 adults or for 2 adults & a small child: 4 or 5 Medium entrées, 1 Medium side dish, 1 Medium soup, 1 Medium vegetable. 1 Medium mixed greens, 1 Dessert   for 2 adults and 2 teenagers or  for 3 adults: 4 or 5 Large entrées, 1 Large side dish, 1 Large soup, 1 Large veggies, 1 Large mixed greens, 1 dessert

You are more than likely experiencing an issue that occurs with an out of date browser. Please visit browser-update.org/update.html to update your browser. Clearing your cache is always recommended on a regular basis. We recommend updating your browser to Google Chrome for the best possible experience. Do make sure to Accept The Cookies as the website is new from 2019.

Once an order is placed and submitted online, you will not be able to make the changes online yourself. To make changes to an order you have already placed, please call the office, or send us an email with a detailed request of the changes you would like.

Please “Login” to see your current and future orders under the Order History tab (located in the pulldown menu where you logged in). Orders are filed by the date they were ordered. Click on the View tab located on the right of the last ordering date, to select a particular week. Then click on the downward point triangle to the right of the date of the week you want; it will open up accordion style to showcase all the items you ordered for that week.

Please “Login” to view your orders under the Order History tab (located in the pulldown menu where you logged in). Orders are filed by the date they were ordered. Click on the View tab located on the right of the last ordering date, to select a particular week. Then click on the downward point triangle to the right of the date of the week you want; it will open up accordion style to showcase all the items you ordered for that week.

We deliver to most of the greater Bay Area; the Sacramento to Auburn area, and the north Lake Tahoe region – residences and businesses alike. There are no delivery fees.

We deliver on Monday through Friday. Your delivery day depends on your zip code. Many zip codes have a choice of delivery days.

Yes.  We deliver to businesses and residences alike – within in our delivery zones.

For some service areas, we do deliver on more than one day of the week.  We will do our best to accommodate your request, though it is not always possible.

Unless there is a concierge or doorman to the building, someone imperatively has to be home. Clients who use the service on a regular basis can make arrangements with our office for the driver to stock the fridge directly. For a one time gift recipient, it is truly best if you are home.

You can expect your delivery between the hours of 8:30 am and 5:30 pm. If you need a smaller window please call the office one day prior to your delivery and we can provide you with more precise information. Always keep in mind that we are at the mercy of the weather and road conditions and sometimes tight delivery times are not possible to make.

Our driver will automatically leave the food at your front door with ice packs and a cooler bag. You may otherwise choose to have our driver stock your refrigerator directly; or by making prior arrangements with the office, the driver can leave it where you requested, at your back door or in your garage for example. Please leave the ice packs in the bag when removing the food from the cooler bag. You may then leave the cooler bag out for your next delivery and the driver will trade out the soft ice packs for new frozen ones.

We deliver chilled, fresh food, and give you the option of freezing it. The freezable items will be mentioned on the personalized menu you receive with your order, as well as on the label on the side of the container.

Once the food is delivered and left at your door in our insulated bag, we recommend that you refrigerate it within 2 hours – 3 at the most. Please leave the ice packs in the bag when removing the food. The bag is then ready for your next delivery and the driver will trade out the soft ice packs for new frozen ones.

We recommend that you contact the office directly with any questions pertaining to your delivery or to your order. The drivers will not have any pertinent information about your account on hand and to best assure that your questions or concerns are adequately addressed, please call us at (415)485-1122 or email us and we will make sure to get back to you promptly.

Tipping is completely discretionary. Clients who have the same driver year round enjoy tipping around the holiday season. Others do so weekly, and others as they prefer, with no obligation to do so.

If you are NEW to the service, and you received your Gift via email, please Login with your email address and the password included in the Welcome email you received along with the Gift announcement email. Proceed with placing your first order. You will see the gift amount at CheckOut and it will automatically apply itself to your order total. You may then proceed to CheckOut to finalize the order. Should you still have a gift balance after placing that first order, that amount will remain in your account as a credit.

If you are NEW to the service and you received your Gift via postal mail, please go to our Home Page, click on Get Started; enter your zip code and proceed with placing your first order. Once you get to the Cart screen, please enter the code provided on your certificate in the Promo/Gift Coupon box – make sure to click Apply. The amount of your gift will automatically apply itself to your order total. You may then proceed to CheckOut to finalize the order. This will prompt you to set up your account details (delivery address/phone/ etc.). Should you still have a gift balance, that amount will remain in your account as a credit. For that next order you would click on Login instead of Get Started.

If you are an existing client and you received your Gift via email, please Login, and place your order as usual. You will see the gift amount at CheckOut and it will automatically apply itself to your order total. Should you still have a gift balance after placing your order, that amount will remain in your account as a credit for a future delivery.

If you are an existing client and you received your Gift via postal mail, please login, and place your order as usual. Once you get to the Cart screen, please enter the code provided on your certificate in the Promo/Gift Coupon box – make sure to click Apply. It will automatically apply itself to your order total. Should you still have a gift balance, that amount will remain in your account as a credit.

If you’re an existing client, please Login first then click on our GIFT tab along the top band of words; then click “Give a Gift”. If you are NEW to the service, please go to our home page and click on “Give a Gift“.

You will be prompted to enter the recipient’s zip code in order for us to determine if we deliver to that area. From there you will have 3 gift options, a classic Gift Certificate (the recipient chooses the food); an Express Gift option whereby you, the giver, choose the food to be gifted; and lastly a Community Gift where several people can contribute to a group fund.

The minimum required for a gift order is $60.

There is no gift fee associated with our gifts.

We deliver gifts to most of the greater Bay Area, the Sacramento to Auburn area, the North Lake Tahoe region; residences and businesses alike. If your town does not appear in this list, perhaps we can deliver to a work address as an alternative choice.

Yes.  In addition to our many residential clients, we also have an extensive list of business clients in our delivery zones.  Our business clients are also pleased to take advantage of our gift options for their own employee and client perk programs.

Yes, in order to place an actual food order – please click on Give A Gift on our Homepage and enter your recipient’s zip code. You will be prompted to select the delivery day and the week of your choice. From there, select “who will be choosing the menu”, choose “myself” and proceed to the ordering layout to choose the meals. The next screens take you to the message you would like your recipient to see as well as the billing section. If you are already a client we encourage to login first, and then to click on the Gifts tab.

Yes. When placing your gift order, you will have the possibility to order from as many weeks as you want.

Our gift certificates do not expire.

Yes, we can send the gift certificate by regular mail – to the recipient OR to you. You will be given the option to select your preference when placing the gift order online. Please note the default settings are set for the gift to be emailed to the recipient.

You will have the option of selecting ‘giver’ or ‘recipient’ when placing your gift request.

Yes.  We can email a notification of the gift to the recipient, to you the giver, or to both. Please note the default settings are set for the gift to be emailed to the recipient. You will be given the option to select your preference when placing the order online.

Our driver will automatically leave the food at their front door in our cooler bag with several ice packs.

Yes, we are able to make some modifications on Medium and Large sizes, or on multiple orders (at least two) of our Small size. With some exceptions, these include dairy, gluten, and nut allergies.

With a $100 gift, a young couple can enjoy at least 2 to 3 evenings of our service. $150 will cover them generously for 3 to 4 evenings.

You may select to have the recipient notified by email with a nice pdf of the gift certificate – or you may opt to have the gift announcement sent by postal mail.

There are two ways in which the recipient is notified. You will be given the option to select your preference when placing the gift order online. Please note the default settings are set for the gift to be emailed to the recipient. If choosing email, the recipient is notified the moment the gift order is submitted in full online.

When you have a remaining credit from a gift, the balance may be used toward a future delivery. If you happen to go over your gift balance you will be prompted to enter a credit card at checkout after the credit is fully applied.

Yes, a Community Gift is a great way for a group of people to all contribute to ONE  recipient’s gift account. We make it very easy to set up and to allow people to participate. Once you have entered a deliverable zip code, please select “who will be paying for the gift?” – then select “Group/Community, and proceed from there. You will be asked to enter the email addresses of the potential contributors of the gift.

As the organizer, you will have to contribute a minimum of $20 to initiate the Community Gift.

As a contributor to an “organized” community gift, you will need to contribute a minimum of $20 to the gift fund.

Yes, you will be given the option to make your contribution anonymous.

The recipient first receives notification of their gift by email. They also receive a separate email welcoming them to the service; that email includes their login/password information.

The recipient is welcome to start ordering as soon as they receive notification of their gift when there is at least $60 in contributions in their account. The participants’ contributions will automatically be added to the gift fund which was initiated by the organizer of the gift. For all orders placed, there is a minimum of $60 required in order to receive a delivery.

Yes, our menu is completely à la carte. You may order any item in any portion size. We offer Small, Medium and Large sizes of most items. You may mix and match sizes, as well as select side dishes to complement your main entrées.

Our meals are not frozen. We deliver chilled, fresh food, and give you the option of freezing it. The freezable items will be mentioned on the personalized menu you receive with your order and one the label on the side of each container.

Yes.  The food is fully cooked with the exception of a few special items such as our Cordon Bleu which is prepared uncooked. Re-heating and cooking instructions are included on your personalized menu.

The food will stay very fresh in your refrigerator at least five days from the day of the delivery. We recommend eating salads and seafood on the front end of your delivery.

Yes.  We offer a variety of vegetarian and vegan entrees. Additionally several of our dishes may be modified to be vegetarian or vegan.

Yes, we are able to omit dairy in some dishes- we can make modifications on Medium and Large sizes, or on multiples (at least two) of our Small size. Simple cheese toppings on a dish can be omitted on any size- or placed on the side.

We can get close, but cannot guarantee your meal will be gluten-free. We have processes in place to minimize the potential of exposure to gluten when requested by a customer, but, even despite our strict processes, there is always a possibility of airborne gluten in our facility and on our work surfaces. If you have Celiac disease and/or highly sensitive to gluten, please advise us via the website, email, or give us a call at the office and we will do our best to meet your dietary needs.

Our wheat-free choices are available on the ordering layout. Select the week you would like to order from, and click on the Filter Tab. A pull-down menu will appear. You can then see the wheat-Free option or the options that we can modify to be wheat-free.  *note there may be areas of our website where Gluten-Free is used, which for us means Wheat-Free. 

We can get close, but cannot guarantee your meal will be gluten-free. We have processes in place to minimize the potential of exposure to gluten when requested by a customer, but, even despite our strict processes, there is always a possibility of airborne gluten in our facility and on our workbsurfaces. If you have Celiac disease and/or highly sensitive to gluten, please advise us via the website, email, or give us a call at the office and we will do our best to meet your dietary needs.

At this time, we offer wheat-free pies and desserts on selected menus. These items are made by a 3rd party for us, and while they have processes in place to minimize the potential of exposure to gluten, but, despite their strict processes, there is always a possibility of airborne gluten in the production facility and on work surfaces. If you have Celiac disease and/or highly sensitive to gluten, please advise us via the website, email, or give us a call at the office and we will do our best to meet your dietary needs.

We can get close, but cannot guarantee your meal will be nut-free. When a client requests a nut-free meal(s), we have processes in place to minimize the potential nut exposure, but, even despite our strict processes, there is always a possibility of contamination. If you have a nut allergy and/or are highly sensitive to nuts, please advise us via the website, email, or give us a call at the office and we will do our best to meet your dietary needs.

No. We never use artificial preservatives or sweeteners.  We find that nature has provided the best sweeteners and natural preservatives, giving our meals delicious freshness and healthier sweetness.

At this time, we do not offer nutritional analysis. Our portions are more generous than USDA guidelines, and their very complex database does not integrate itself with ours. We can offer general nutritional information by reviewing the recipe ingredients with you in terms of protein, fat/dairy and carbohydrates, or any other specific need you might have.

We do, though not for everything. Our produce is delivered fresh daily from local vendors and farmers practicing sustainable farming methods. Our meats are primarily from Niman Ranch and Fulton Farms out of Sonoma County. These two companies are highly prized for their high quality, hormone and antibiotic free practices.

Occasionally.  Our farmed salmon for example comes from Deep Trekker, a company well known for its pristine, sustainable practices in the Antarctic. It is always best to inquire about specific offerings, as our sources for the best fish are always changing!

We offer 3 different sizes for most items. (For the serving size details, please see the Ordering tab of the FAQs).

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Main Entrees:
Small: $20 to $40 • Medium: $37 to $80 • Large: $49 to $115

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Side Dishes:
Small: $12 • Medium: $22 • Large: $33

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Soups:
Small: $9 to $11 • Medium: $17 to $18 • Large: $31 to $33

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Seasonal Vegetables:
Small: $12 • Medium: $22 • Large: $33

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Salad Greens (2 sizes):
Medium: $13 • Large: $19

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Brunch (2 sizes):
Small: $15 to $17 • Large: $29 to$32

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Desserts (2 sizes):
Small: $14 to $16 • Large: $25 to $32

To receive a delivery of the service, we require a $60 food order minimum.

For 3 to 4 nights of the service, here are a few scenarios:

A single adult or an elderly couple might order 4 S entrees, 1 S side, 1  S soup and a S dessert. This comes to about $120 to $140 depending on the main entrées selected.

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A young couple with a small child could order 3 M entrees, 1 S side, 1 M soup and L dessert. This comes to about $160-$180 depending on the main entrées selected.

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A family with 2 teenagers might order 4 L entrees, 1 M vegetable, 1 L soup and 1 L dessert. This comes to about $275 depending on the main entrées selected.

A gift of $100 will serve a single person generously for 3 to 4 evenings – or a young couple for 2 to 3 evenings.

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A gift of $150 is perfect for a new family; they will have a nice amount for 4 evenings of the service.

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A $200 gift can easily be split into 2 deliveries  – or can generously serve a large family for 3 evenings.

The meals are delivered cold and cooked, and need to be refrigerated. You then have the option of freezing them yourself.

Yes, you may freeze our meals. The freezable items will be marked on the personalized menu you will receive with the delivery. The freezable dishes are also marked as such on the ordering layout online.

You make take the meal out of the freezer at least 24 hours in advance of reheating by placing it in your refrigerator. Once it is defrosted, follow the instructions on the personalized menu you received with your delivery. We do not recommend reheating from frozen.

You will receive a personalized menu with the reheating instructions for all the items you ordered. Excluding soups and salads, the instructions provided are for conventional ovens.

Yes, you may reheat the food in the black containers. Make sure to poke a few slits in the plastic film. We do not give microwave instructions as microwave temperatures settings vary too much.

The food will keep extremely well at least 5 days from the delivery day. We encourage you to eat seafood entrees and salads on the front end of your delivery.

To set up an account/start our service, please go to our home page and click on Get Started. You will be prompted to enter your zip code. From there, you will choose your delivery day, and proceed with ordering by adding (using the +/- sign) items to your Cart. You then Proceed to Checkout where you will enter all your pertinent details. The Thank You screen you will see on the back end will trigger 2 emails: one will be the confirmation of the order,  and the other will be a welcome email (with a password) for any future ordering. At that point you would click on Login instead of Get Started.

Your account is created on the back end of your very first order.

Please go to our home page and click on Get Started. You will be prompted to enter your zip code. From there, you will choose your delivery day, and proceed with ordering by adding (using the +/- sign) items to your Cart. You then Proceed to Checkout where you will enter all your pertinent details. The Thank You screen you will see on the back end will trigger 2 emails: one will be the confirmation of the order,  and the other will be a welcome email (with a password) for any future ordering.

This is the point where your ACCOUNT has been created. From then on you will click on Login instead of Get Started as all your pertinent details and your login credentials are in our system.

Click the Login button (top right of the website). After entering your email address, click on ‘lost your password?’. Follow the prompts, and open the email sent to you for verification of your request. For security purposes, you will be asked to create a new password.

You are more than likely experiencing an issue that occurs with an out-of-date browser. Please visit browser-update.org/update.html to update your browser. We recommend updating your browser to Google Chrome for the best possible experience.

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We have found that older iPad tablets with obsolete operating systems no longer work with our website. A laptop or desktop with an updated operating system and a regular refreshed browser are optimal.

Once logged in, click on the profile icon (icon to the left of cart icon); select go to your ‘Account Detail’ from the pulldown, and scroll down to the Billing section.  Make the necessary changes, and make sure to ‘Save’. You can also add a new card at CheckOut,

Your Account Details have all the information pertaining to your profile; including your past and upcoming orders, your gift orders, your delivery address, your email settings etc. Take a moment to click on the different tabs to review the information. When making any changes, please remember to ‘save’.

Once an order is placed online, you need to call the office at (415)485-1122 or send an email in order to have changes made to an existing order. You are unable to do so yourself online on the website.

Once an order is placed online, you will need to call the office at (415)485-1122 or send us an email. We will cancel it for you. Keep in mind that we do require 48 hours notice for cancellation. You are not able to cancel an order yourself on the website once it has been placed.

Once logged in, go to your ‘Account Details’. Select the ‘Order History’ tab. You will then see any upcoming orders slated for delivery, as well as previously delivered ones. Orders are filed under the date they were ordered. Click on View of the latest order date, then click on the downward pointing triangle to the right of the week you need. It will open up accordion style to show you the details of that week’s order.

You will find information about our portions and serving sizes on the ordering layout.

We use insulated cooler bags with ice packs to keep your food fresh and safe should you not be available at the time of delivery. We recommend that your meals be refrigerated within 2-3 hours of delivery. Alternatively, our trusted drivers are happy to stock your refrigerator directly by special arrangement.

Please do not remove the ice packs when removing the food. The number of supplies needed will be determined at time of delivery at the discretion of our driver based on need (size of order, outside temp., etc). Upon your next delivery, if you are not home, please place your previous supplies outside for the driver to re-use and trade out your ‘soft’ ice packs for new frozen ones) – OR- if you are home, you may hand over the previous cooler bag and ice packs to the driver will bring them back to our facility.

Only ice packs and cooler bags in good condition will be accepted by the driver. Please read the complete explanation in our Terms of Service.

At this time, we do not charge for cooler supplies.

You are welcome to leave the cooler items that were left from a previous delivery at your doorstep for us to use again (or for us to bring back if you are home). You are also always welcome to leave out your own cooler supplies if you prefer. Please read our Terms of Service , for a complete explanation of our Cooler Supplies policy.

Generally, a small “swinger”, which holds 2 six packs of canned beverages, is adequate for 5-6 small entrees or 4 medium entrees. If you are expecting large entrees or a larger number of smaller items, you should leave a standard size cooler bag or ice chest. Always feel free to call the office for more advice on specific orders, if you are uncertain.

Yes.  We can leave your meals at the location of your choice; front porch, back yard, garage etc. Meals are placed inside an insulated cooler bag with several ice packs. We recommend that your meals be refrigerated within 2-3 hours of delivery.  Alternatively, our trusted drivers are happy to stock your refrigerator directly by special arrangements.

We accept Visa, Mastercard, American Express, and Discover; both debit and credit cards.

To order online you will need either to have a credit card associated with your account or credit in your account.

Yes.  Our black entrée containers are engineered to be oven safe. While we recommend that you reheat your meals in glass or metal cookware, our oven-safe plastic containers can be heated to 350˚ on a baking sheet per your provided reheating instructions.  It is important that they are not placed directly on the oven rack, and to not exceed 350˚.

Yes, our containders are BPA free and meet all current USDA food serving guidelines.

Our meals may be left in the black container, and reheated in the microwave. Make sure to poke a few slits in the plastic film. Since microwave settings vary, we do not provide microwave reheating instructions.

Please DO NOT put the black containers in a toaster oven. The heat source is too close to the packaging. Please transfer the food to a oven-safe glass or ramekin dish.

No, we do not retrieve the plastic containers from you as per Heath Codes, but we strongly encourage you to recycle them or reuse them.