We are here to help…

Select from the categories below to reveal the answers to many frequently asked questions. However, if your question wasn’t answered, or you still need help, please contact us.

Most Popular Questions

How do I start the service?

To start our service, please go to our home page and click on Get Started. You will be prompted to enter your zip code. From there, you will choose your delivery day, and proceed with ordering by adding (using the +/- sign) items to your Cart. You then Proceed to Checkout where you will enter all your pertinent details. The Thank You screen you will see on the back end will trigger 2 emails: one will be the confirmation of the order,  and the other will be a welcome email (with a password) for any future ordering. At that point you would click on Login instead of Get Started.

Is there a minimum per delivery?

In order to receive a delivery, you need to order a minimum of $70.

Is there a delivery fee?

There is no delivery charge added to your order – however for a handful of zip codes on the far edges of our delivery zone (Danville, Los Gatos, Santa Rosa), there is a $15 delivery fee per delivery. There are no additional fees. There are no taxes.

Can I start an order, but complete it later?

Yes, you can begin an order, and come back and finish it later. Simply log back in, go to your Cart (top right of your screen). You will see a number on the cart indicating the number of items you have already selected. You then click on View Cart, where you can choose to continue ordering, or you may Proceed to Checkout and on to Place Order to finalize the order. Our system is also set up that you receive an email reminding you that you have left items in your cart.

When do I need to order by? What if I miss the deadline?

  • ORDERING deadlines. You may order 24/7 keeping in mind the following ordering deadlines:

Monday & Tuesday clients; please order the Friday prior no later than 12 noon.

Wednesday clients; please order no later than Monday 12 noon.

Thursday & Friday clients; please order no later than Tuesday 12 noon.

  • MISSED deadlines: Please call the office as soon as you can, and send an email as well with your detailed order. We will do our very best to accommodate your usual delivery day, though occasionally, your order might have to be delivered a day later.

What are your serving sizes?

Our sizes are very generous, and are definitely larger than more traditional standard FDA ‘serving sizes’.

Our Small size entrees may be enjoyed by one person with a hearty appetite and can definitely be enjoyed by a couple with smaller appetites as an example. The Small side dishes, soups etc. can easily be shared by a party of two.

The Medium size is plentiful for two to three adults, or a young couple with 2 small children. Again the portion size is very generous. The Medium sides and soups etc. can easily be shared by 4 to 5 people.

As for the Large, there are 3 to 4 very generous servings and these can also be shared for smaller portioning. For the sides etc. you can comfortably serve 6 to 7 portions.

What serving size do you recommend for a young couple with a young child?

To be covered generously for 4 to 5 evenings of your week, you may want to order the following: 4 or 5 Medium entrées, 1 Medium side dish, 1 Medium soup, 1 Medium vegetable, 1 Medium mixed greens, and the dessert of the week.

What is the typical order for a few nights of the service?

For 4 to 5 evenings of the service:   for 1 adult or  for 1 elderly couple: 4 or 5 Small entrées, a Small side dish, a Small soup, a Small vegetable.  for 2 adults or for 2 adults & a small child: 4 or 5 Medium entrées, 1 Medium side dish, 1 Medium soup, 1 Medium vegetable. 1 Medium mixed greens, 1 Dessert   for 2 adults and 2 teenagers or  for 3 adults: 4 or 5 Large entrées, 1 Large side dish, 1 Large soup, 1 Large veggies, 1 Large mixed greens, 1 dessert

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What if I need to cancel an order I already placed?

We request 48 hours notice for cancellations. Since it is not possible to do so from the website, it is very important that you leave a voicemail at 415.485.1122, and that you also send a separate email to info@jessieandlaurent.com.  It is not possible to cancel an order that is already being prepared for delivery, or that is already en route to your delivery location.

Can I make changes to an existing order I placed online?

Once an order is placed and submitted online, you will not be able to make the changes online yourself. To make changes to an order you have already placed, please call the office, or send us an email with a detailed request of the changes you would like.

I ordered several weeks at a time. How do I track my orders?

Please “Login” to see your current and future orders under the Order History tab (located in the pulldown menu where you logged in). Orders are filed by the date they were ordered. Click on the View tab located on the right of the last ordering date, to select a particular week. Then click on the downward point triangle to the right of the date of the week you want; it will open up accordion style to showcase all the items you ordered for that week.

How can I view an order once I have submitted it online ?

Please “Login” to view your orders under the Order History tab (located in the pulldown menu where you logged in). Orders are filed by the date they were ordered. Click on the View tab located on the right of the last ordering date, to select a particular week. Then click on the downward point triangle to the right of the date of the week you want; it will open up accordion style to showcase all the items you ordered for that week.

Where do you deliver? Is there a delivery fee?

We deliver to most of the greater Bay Area; residences and businesses alike. There is no delivery fee, except for a few addresses on the far fringes of our delivery zone (Santa Rosa, Danville and Los Gatos for example). These incur a $15 delivery fee per delivery.

What are your delivery days?

We deliver on Monday through Friday. Your delivery day depends on your zip code. Many zip codes have a choice of delivery days.

Do you deliver to businesses and residences?

Yes.  We deliver to businesses and residences alike – within in our delivery zones.

Can I request a specific delivery day?

For some service areas, we do deliver on more than one day of the week.  We will do our best to accommodate your request, though it is not always possible.

I live in a city apartment - what are safe options for the delivery?

Unless there is a concierge or doorman to the building, someone imperatively has to be home. Clients who use the service on a regular basis can make arrangements with our office for the driver to stock the fridge directly. For a one time gift recipient, it is truly best if you are home.

What time can I expect my delivery?

You can expect your delivery between the hours of 8:30 am and 2:30 pm. If you need a smaller window please call the office one day prior to your delivery and we can provide you with more precise information. Always keep in mind that we are at the mercy of the weather and road conditions and sometimes tight delivery times are not possible to make.

What happens if I am not home when you deliver?

Our driver will automatically leave the food at your front door with ice packs and a cooler bag. You may otherwise choose to have our driver stock your refrigerator directly; or by making prior arrangements with the office, the driver can leave it where you requested, at your back door or in your garage for example. Please leave the ice packs in the bag when removing the food from the cooler bag.

Are the meals delivered fresh or frozen?

We deliver chilled, fresh food, and give you the option of freezing it. The freezable items will be mentioned on the personalized menu you receive with your order.

How long can the food stay in the cooler outside my door?

Once the food is delivered and left at your door in our insulated bag, we recommend that you refrigerate it within 2 hours – 3 at the most. Please leave the ice packs in the bag when removing the food. The bag is then ready for your next delivery and the driver will trade out the soft ice packs for new frozen ones.

Can I ask my driver questions about the service?

We recommend that you contact the office directly with any questions pertaining to your delivery or to your order. The drivers will not have any pertinent information about your account on hand and to best assure that your questions or concerns are adequately addressed, please call us at (415)485-1122 or email us and we will make sure to get back to you promptly.

Do I tip my delivery driver?

Tipping is completely discretionary. Clients who have the same driver year round enjoy tipping around the holiday season. Others do so weekly, and others as they prefer, with no obligation to do so.

What are your prices?

We offer 3 different sizes for most items. (For the serving size details, please see the next question).

Main Entrees:
Small:       Vegetarian $20 – Poultry & Pork $21 – Red Meat $22 – Seafood $23
Medium:  Vegetarian $37 – Poultry & Pork $39 – Red Meat $42 – Seafood $43
Large:      Vegetarian $49 –  Poultry & Pork $52 – Red Meat $56 – Seafood $57

Side Dishes:
Small: $12
Medium: $22
Large: $29

Soups:
Small: $9
Medium: $17
Large: $29

Seasonal Vegetables:
Small: $12
Medium: $22
Large: $29

Salad Greens (2 sizes):
Medium: $13
Large: $17

Desserts (2 sizes):
Small: $14
Large: $24

What is your minimum for ordering?

To receive a delivery of the service, we require a $70 food order minimum.

What is the cost for 3 to 4 nights of the service?

For 3 to 4 nights of the service, here are a few scenarios:

A single adult or an elderly couple might order 4 S entrees, 1 S side, 1  S soup and a S dessert. This comes to about $120 depending on the main entrées selected.

A young couple with a small child could order 3 M entrees, 1 S side, 1 M soup and L dessert. This comes to about $160 depending on the main entrées selected.

A family with 2 teenagers might order 4 L entrees, 1 M vegetable, 1 L soup and 1 L dessert. This comes to about $275 depending on the main entrées selected.

I would like to give a gift for a few nights of the service - how much will it cost?

A gift of $100 will serve a single person generously for 4 to 5 evenings – or a young couple for 2 to 3 evenings.

A gift of $150 is perfect for a new family; they will have a nice amount for 4 evenings of the service.

A $200 gift can easily be split into 2 deliveries  – or can generously serve a large family for 3 to 4 evenings.

Is the menu à la carte?

Yes, our menu is completely à la carte. You may order any item in any portion size. We offer Small, Medium and Large sizes of most items. You may mix and match sizes, as well as select side dishes to complement your main entrées.

Is the food frozen?

Our meals are not frozen. We deliver chilled, fresh food, and give you the option of freezing it. The freezable items will be mentioned on the personalized menu you receive with your order.

Is the food fully cooked when it is delivered?

Yes.  The food is fully cooked with the exception of a few special items such as our Cordon Bleu which is prepared uncooked and delivered chilled. Re-heating and cooking instructions are included on your personalized menu.

How long can the food stay in my refrigerator?

The food will stay very fresh in your refrigerator at least five days from the day of the delivery. We recommend eating salads and seafood on the front end of your delivery.

Do you offer vegetarian and vegan selections

Yes.  We offer a wide variety of vegetarian and vegan entrees. Many of our dishes can be modified to be vegetarian.  Vegetarian and vegan prepared dishes are available when possible as modifications on Large, Medium and multiples (at least two) of our Small size.

Do you prepare dairy-free meals?

Yes, we are able to omit dairy in almost all of our dishes- we can make modifictions on Medium and Large sizes, or on multiples (at least two) of our Small size. Simple cheese toppings on a dish can be omitted on any size- or placed on the side.

Do you have gluten free options?

Yes.  If they are not “naturally” gluten-free already, when the particular item lends itself to be modified, we can offer gluten-free options on all our sizes.

Where are your gluten free items listed?

Our gluten free choices are available on the ordering layout. Select the week you would like to order from, and click on the Filter Tab. A pull-down menu will appear. You can then see the Gluten Free option or the options that we can modify to be gluten free.

I have celiac disease. can you accommodate my dietary needs?

Yes, we are able to bring you gluten-free options – from flours, to pastas, to soy sauce, to bread crumbs, to buns etc.

Do you have gluten free desserts?

At this time, we offer gluten free pies on selected menus.

I have a nut allergy. can I request that my meals be nut-free?

Yes.  Nut-free dishes are available for all our sizes. We adhere to the strictest guidelines to keep nut-free dishes specifically separated in the kitchen.

Do you have low sodium options?

Yes.  We have two options; we either prepare the meals “as is” which is just lightly salted or we can offer NO salt. Modifications to meals are available only on Medium and Large sizes, or on multiple orders (at least two) of our Small size.

Do you use msg, artificial preservatives or artificial sweeteners?

No. We never use artificial preservatives or sweeteners.  We find that nature has provided the best sweeteners and natural preservatives, giving our meals delicious freshness and healthier sweetness.

Do you offer nutritional analysis?

At this time, we do not offer nutritional analysis. Our portions are more generous than USDA guidelines, and their very complex database does not integrate itself with ours. We can offer general nutritional information by reviewing the recipe ingredients with you in terms of protein, fat/dairy and carbohydrates, or any other specific need you might have.

Do you use organic ingredients?

We do, though not for everything. Our produce is delivered fresh daily from local vendors and farmers practicing sustainable farming methods. Our meats are primarily from Niman Ranch and Fulton Farms out of Sonoma County. These two companies are highly prized for their high quality, hormone and antibiotic free practices.

Is your fish wild?

Occasionally.  Our farmed salmon for example comes from SixtySouth , a company well known for its pristine, sustainable practices in the Antarctic. It is always best to inquire about specific offerings, as our sources for the best fish are always changing!

Are the meals frozen when I receive them?

The meals are delivered cold and cooked, and need to be refrigerated. You then have the option of freezing them yourself.

Can I freeze the meals?

Yes, you may freeze our meals. The freezable items will be marked on the personalized menu you will receive with the delivery. The freezable dishes are also marked as such on the ordering layout online.

How do I reheat meals I have frozen?

You make take the meal out of the freezer at least 24 hours in advance of reheating by placing it in your refrigerator. Once it is defrosted, follow the instructions on the personalized menu you received with your delivery. We do not recommend reheating from frozen.

How do I heat a meal?

You will receive a personalized menu with the reheating instructions for all the items you ordered. Excluding soups and salads, the instructions provided are for conventional ovens.

Can I use a microwave?

Yes, you may reheat the food in the black containers. Make sure to poke a few slits in the plastic film. We do not give microwave instructions as microwave temperatures settings vary too much.

How long will the food keep in my refrigerator?

The food will keep extremely well at least 5 days from the delivery day. We encourage you to eat seafood entrees and salads on the front end of your delivery.

How do I place a gift order?

If you are an existing client, please log in first then go to our gifts page and click “Give a gift”.

If you are not currently a client, please go to our gifts page and click “Give a gift”.

You will be prompted to enter the recipient’s zip code in order for us to determine if we deliver to that area.

What is the minimum for a gift order?

The minimum required for a gift order is $70 (excluding the $15 gift fee).

Is there a fee for a gift delivery?

A “gift fee” is added onto the dollar amount of your gift. The charge is $15 and includes an insulated cooler bag with several ice packs. These items are the recipient’s to keep and to re-use upon future deliveries.

Where do you deliver gifts?

We deliver gifts to most of the greater Bay Area, residences and businesses alike. If your town does not appear in this list, perhaps we can deliver to a work address as an alternative choice.

Do you deliver gifts to businesses?

Yes.  In addition to our many residential clients, we also have an extensive list of business clients in our delivery zones.  Our business clients are also pleased to take advantage of our gift options for their own employee and client perk programs.

I prefer to send actual food instead of a gift certificate - is that possible?

Yes, in order to place an actual food order – please click on Give A Gift on our Homepage and enter your recipient’s zip code. You will be prompted to select the delivery day and the week of your choice. From there, select “who will be choosing the menu”, choose “myself” and proceed to the ordering layout to choose the meals. The next screens take you to the message you would like your recipient to see as well as the billing section. If you are already a client we encourage to log in first, and then click on Gifts.

Can I order several weeks of menus as a gift?

Yes. When placing your gift order, you will have the possibility to order from as many weeks as you want. For each week ordered, you will select the meals, and a gift fee will be automatically added to each delivery.

Do your gift certificates expire?

Our gift certificates do not expire.

Can you send the gift certificate by postal mail?

Yes, we can send the gift certificate by regular mail – to the recipient OR to you. You will be given the option to select your preference when placing the gift order online. Please note the default settings are set for the gift to be emailed to the recipient.

Can you send me the gift certificate?

You will have the option of selecting ‘giver’ or ‘recipient’ when placing your gift request.

Can you email the gift certificate?

Yes.  We are able to email a pdf of the gift certificate to the recipient and/or to you the giver. You will be given the option to select your preference when placing the order online. Please note the default settings are set for the gift to be emailed to the recipient.

What happens if the recipient is not home when you deliver?

Our driver will automatically leave the food at their front door in our cooler bag with several ice packs.

Do you make modifications for gift recipients with specific dietary needs?

Yes, we can make most modifications on Medium and Large sizes, or on multiple orders (at least two) of our Small size. These include sodium, dairy, gluten, and nut allergies.

What size gift is typical for a couple with a newborn?

With a $100 gift, a young couple can enjoy at least 2 to 3 evenings of our service. $150 will cover them generously for 3 to 4 evenings.

How is my gift recipient notified?

You may select to have the recipient notified by email with a nice pdf of the gift certificate – or you may opt to have the gift announcement sent by postal mail.

There are two ways in which the recipient is notified. You will be given the option to select your preference when placing the gift order online. Please note the default settings are set for the gift to be emailed to the recipient. If choosing email, the recipient is notified the moment the gift order is submitted in full online.

I ordered less than the gift amount I received. What happens then?

When you have a remaining credit from a gift, the balance may be used toward a future delivery. If you happen to go over your gift balance you will be prompted to enter a credit card at checkout after the credit is fully applied.

Can I organize a group gift with several friends?

Yes, a Community Gift is a great way for a group of people to all contribute to ONE  recipient’s gift account. We make it very easy to set up and to allow people to participate. Once you have entered a deliverable zip code, please select “who will be paying for the gift?” – then select “Group/Community, and proceed from there. You will be asked to enter the email addresses of the potential contributors of the gift.

I am organizing a community gift - is there a minimum contribution required?

As the organizer, you will have to contribute a minimum of $20 to initiate the Community Gift.

I am contributing to a community gift - is there a minimum contribution required?

As a contributor to an “organized” community gift, you will need to contribute a minimum of $20 to the gift fund.

Can I make my contribution to a community gift anonymous?

Yes, you will be given the option to make your contribution anonymous.

How and when is the recipient of a community gift notified?

The recipient first receives notification of their gift by email. They also receive a separate email welcoming them to the service; that email includes their login/password information.

Can a community gift recipient start ordering right away?

The recipient is welcome to start ordering as soon as they receive notification of their gift if there is at least $70 in contributions in their account.. The participants’ contributions will automatically be added to the gift fund which was initiated by the organizer of the gift. For all orders placed, there is a minimum of $70 required in order to receive a delivery.

How do I sign up for the service?

To start our service, please go to our home page and click on Get Started. You will be prompted to enter your zip code. From there, you will choose your delivery day, and proceed with ordering by adding (using the +/- sign) items to your Cart. You then Proceed to Checkout where you will enter all your pertinent details. The Thank You screen you will see on the back end will trigger 2 emails: one will be the confirmation of the order,  and the other will be a welcome email (with a password) for any future ordering. At that point you would click on Login instead of Get Started.

How do I create an account?

Your account is created on the back end of your very first order.

Please go to our home page and click on Get Started. You will be prompted to enter your zip code. From there, you will choose your delivery day, and proceed with ordering by adding (using the +/- sign) items to your Cart. You then Proceed to Checkout where you will enter all your pertinent details. The Thank You screen you will see on the back end will trigger 2 emails: one will be the confirmation of the order,  and the other will be a welcome email (with a password) for any future ordering.

This is the point where your ACCOUNT has been created. From then on you will click on Login instead of Get Started as all your pertinent details and your login credentials are in our system.

I have misplaced my password.

Click the Login button (top right of the website). After entering your email address, click on ‘lost your password?’. Follow the prompts, and open the email sent to you for verification of your request. For security purposes, you will be asked to create a new password.

Cart does not fill - Quantity (+/-) buttons are not responding?

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I need to update my credit card information.

Once logged in, go to your ‘Account Detail’ (icon to the left of cart icon) and scroll down to the Billing section.  Make the necessary changes, and make sure to ‘Save’. You can also add a new card at CheckOut,

What is Account Details?

Your Account Details have all the information pertaining to your profile; including your past and upcoming orders, your gift orders, your delivery address, your email settings etc. Take a moment to click on the different tabs to review the information. When making any changes, please remember to ‘save’.

I need to make changes to an order I placed.

Once an order is placed online, you need to call the office at (415)485-1122 or send an email in order to have changes made to an existing order. You are unable to do so yourself online on the website.

I need to cancel an order.

Once an order is placed online, you will need to call the office at (415)485-1122 or send us an email. We will cancel it for you. Keep in mind that we do require 48 hours notice for cancellation. You are not able to cancel an order yourself on the website once it has been placed.

Where can I find the orders I placed?

Once logged in, go to your ‘Account Details’. Select the ‘Order History’ tab. You will then see any upcoming orders slated for delivery, as well as previously delivered ones. Orders are filed under the date they were ordered. Click on View of the latest order date, then click on the downward pointing triangle to the right of the week you need. It will open up accordion style to show you the details of that week’s order.

Where do I find information about your portion sizes?

You will find information about our portions and serving sizes on the ordering layout.

How do the cooler supplies work?

We use insulated cooler bags with several ice packs to keep your food fresh and safe should you not be available at the time of delivery. We recommend that your meals be refrigerated within 2-3 hours of delivery. Alternatively, our trusted drivers are happy to stock your refrigerator directly by special arrangement. The first time cooler supplies are left, you will be charged for them within 1-2 business days.

 

Please do not remove the ice packs when removing the food. The number of supplies needed will be determined at time of delivery at the discretion of our driver based on need (size of order, outside temp., etc). Upon your next delivery, if you are not home and there are any cooler supplies left outside, the driver will re-use the same bag (and trade out your ‘soft’ ice packs for new frozen ones) -OR- if you are home, the driver will bring them back to our facility. In either case, he will note what was left or picked up.

 

Only ice packs and cooler bags in good condition will be accepted by the driver. When you return cooler supplies in good condition, credit is issued to your Jessie et Laurent account towards future purchase. Please read the complete explanation in our Terms of Service.

What are the charges for cooler supplies?

The charge for our Cooler Bag is $12 The charge for an Ice Pack is $2

Should I return or leave out the ice packs and insulated cooler bags?

You are welcome to leave the cooler items that were left from a previous delivery at your doorstep for us to use again (or for us to bring back if you are home). You are also always welcome to leave out your own cooler supplies if you prefer. Please read our Terms of Service , for a complete explanation of our Cooler Supplies policy.

How will I know what size cooler to leave out?

Generally, a small “swinger”, which holds 2 six packs of canned beverages, is adequate for 5-6 small entrees or 4 medium entrees. If you are expecting large entrees or a larger number of smaller items, you should leave a standard size cooler bag or ice chest. Always feel free to call the office for more advice on specific orders, if you are uncertain.

Can my meals be delivered if I am not at home?

Yes.  We can leave your meals at the location of your choice; front porch, back yard, garage etc. Meals are placed inside an insulated cooler bag with several ice packs. We recommend that your meals be refrigerated within 2-3 hours of delivery.  Alternatively, our trusted drivers are happy to stock your refrigerator directly by special arrangements.

Am I refunded for cooler supplies I have returned?

Yes, as long as the returned cooler supplies are in good condition, your Jessie and Laurent account will be credited.

What is considered good condition for return credit?

The cooler bags and ice packs must be completely clean and have no tears in them.

What are my payment options?

We accept Visa or Mastercard; both debit and credit cards.  Online ordering requires Visa or Mastercard.

Do you accept American Express or Discover?

We do not accept American Express or Discover cards at this time.

What if I don't have a credit card or don't want to use one for payment?

To order online you will need either to have a credit card associated with your account or credit in your account.

Payment Information

Minimum Order

We require a minimum order of $70 for each delivery.

Credit Card

We accept Mastercard, Visa and debit cards. Your credit card will be charged 24 to 48 hours before your scheduled delivery. If you have ordered multiple weeks during the same login session, your first order is instantly charged. The future orders are charged one at a time about 48 hours prior to delivery.

Cancellations

Cancellations must be made 48 hours in advance of your delivery.

Cooler Supply Fee

If you are not home at the time of your delivery, or do not leave out your own cooler supplies, we will need to leave cooler supplies to ensure the food stays properly chilled. Your credit card will be charged with 1-2 business days of your delivery for any items that are left.
If returned in good condition upon a future delivery, a credit will be applied to your next order.

  • $12.00 for a black cooler bag
  • $2.00 for each ice pack

Are your containers oven safe?

Yes.  Our black entrée containers are engineered to be oven safe. While we recommend that you reheat your meals in glass or metal cookware, our oven-safe plastic containers can be heated to 350˚ on a baking sheet per your provided reheating instructions.  It is important that they are not placed directly on the oven rack, and to not exceed 350˚.

Are your containers microwave safe?

Yes, our containers are microwave safe. Make sure to poke a few slits in the plastic film prior to heating.

Are your containers BPA free?

Yes, our containders are BPA free and meet all current USDA food serving guidelines.

Can I keep or recycle the plastic containers?

Yes.  We do not retrieve the plastic containers from you, but we strongly encourage you to recycle them or reuse them.

Can I microwave the food in the black container provided?

Our meals may be left in the black container, and reheated in the microwave. Make sure to poke a few slits in the plastic film. Since microwave settings vary, we do not provide microwave reheating instructions.