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Terms of Service

As a customer of Jessie et Laurent, you agree to each of the following terms and conditions:

 

Use of Our Products

You agree to prepare Jessie et Laurent food to the specifications described on this website and in the cooking instructions on each item.

You agree to be responsible for the proper chilling and care of Jessie et Laurent, after it is delivered to you. If you are not home to accept the delivery, you agree to allow us to leave adequate cooler supplies to maintain a safe temperature of products for a maxiumum of 4 hours, if you have not left sufficient cooler supplies for our delivery.

You agree to use Jessie et Laurent products for personal non-commercial uses and will not resell them.

 

Cancellation Policy

Cancellations must be made 48 hours in advance of your delivery. If you cancel less than 48 hours in advance (excluding weekends), there will be a $25 fee.

 

About Cooler Supplies

For clients registering after April 12,2012:
When cooler supplies are left, you will be charged within 1-2 business days.  The number of supplies needed will be determined at time of delivery at the discretion of our driver based on need (size of order, outside temp., etc). If there is any cooler left outside for the driver- they will reuse that cooler bag and not make any notation of it. This is also true of ice packs that are left frozen, or if they need to be swapped out with frozen ones-if the number is the same. Only ice packs and cooler bags in good condition will be accepted by the driver- to return to kitchen. When you return cooler supplies in good condition, credit is issued to your Jessie et Laurent account towards future purchase. There is no cash refund for cooler supplies.

Charges are: Deluxe Cooler Bag is $25.00        Ice Pack is $2.00

Visit our Common Question Page to learn more about specific concerns such as:
How will I know what size cooler to leave out?
What is considered to be "good condition" for return credit?

 

For clients registering before April 11, 2012:
Once you have items exceeding your initial $50 deposit, you will be charged within 1-2 business days, the same as all other clients. As originally agreed, when you decide to stop the service, your deposit is fully refundable, when all cooler supplies are returned in good condition. There is no cash refund for cooler supplies, in excess of your original deposit.

Charges are: Deluxe Cooler Bag is $25.00        Ice Pack is $2.00

For clients receiving community gift certifcates:
For Community Gift orders the policy is the same as for regular ongoing clients, as the gift procedure is simply a funding to your account credit.

For clients receiving gift certificates that were purchased before April 11, 2012:

For Gift Packages and Gift Certifictes orders the policy is that for gifts that did not include a fee for cooler supplies, a Silver Gift Cooler Bag and ice packs will only be left by the driver, if it is necessary. You will not be charged for these items. The Silver Gift Cooler Bag is not returnable for credit but are yours to keep! If you are expecting more than one delivery, you may leave these items out for the next delivery.

For clients receiving gift certificates that were purchased after April 12, 2012:
For GIft Package and Gift Certificate orders the policy is that for your initial gift delivery, the gift purchase includes a gift cooler bag and 4 ice packs. The Silver Gift Cooler Bag is not returnable for credit but are yours to keep! If you are expecting more than one delivery, you may leave these items out for the next delivery.  If you continue getting deliveries beyond your gift, we are happy to accept your returned ice packs, that are in good condition, for future credit to Jessie et Laurent.

 

Account Confidentiality Policy

You agree that you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you lose your account information or discover that an unauthorized user may have obtained access to your account, you agree to notify us immediately, so that we can shut down the compromised account.

 

Copyright, Trademarks and Ownership of Information

All the content of jessieetlaurent.com including our text, graphics, logos, photographs, blog entries and web design is copyrighted by, and belongs solely to, Jessie et Laurent and protect under U.S. and international copyright laws. It may not be modified or used except as provided herein without the express prior written permission of Jessie et Laurent.

Jessie et Laurent and all associated logos and graphics constitute trademarks and trade dress of our business and belong exclusively to us. They may not be used in connection with any product or service that is not Jessie et Laurent in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits us.

Although we ask that you do not copy our content or borrow our photographs without express permission, we love positive word of mouth advertising, so if you want to link to our site from your site or blog, please feel free to do so, so long as the link does not portray Jessie et Laurent or our products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use our logo or other proprietary graphic or trademark as part of the link without express written permission.

We reserve the right to use any submissions presented to Jessie et Laurent (comments, suggestions, ideas and others) for any purpose including use, publication, modification, reproduction, and distribution.

 

Pricing

Prices are in U.S. currency and are valid only in the United States.

 

Placing Corporate Gift Order

Recipients Outside our Delivery Area : Unfortunately, Jessie et Laurent cannot deliver outside of our existing delivery area.  In the case of corporate gifts given to recipients outside of our delivery area, the business must agree to accept delivery of the orders and to accept responsibility for proper handling of the items (including keeping them chilled) and prompt delivery of the gifts to the recipients. 

In addition, if the business gives corporate gifts to recipients outside of our delivery area and then moves out of our delivery area or becomes unable to receive the delivery, it must identify a new location within our delivery area where it can receive the items.  If neither the business nor the recipient can provide a delivery address within our delivery area, we cannot honor the gift certificate.

 

Information Accuracy

Jessie et Laurent will use reasonable efforts to present accurate information on jessieetlaurent.com but makes no warranties regarding the information.

 

Release and Indemnification

Except in cases of our gross negligence or willful misconduct, when you purchase from us you agree to release Jessie et Laurent and its owners, employees and agents from all claims, damages and causes of action or liabilities which may arise as a result of your participation with Jessie et Laurent, including, without limitation, your preparation, storage, serving and consumption of Jessie et Laurent food.

 

Disclaimer of Warranties; Limitation of Liability

Our website, jessieetlaurent.com and its contents are provided “as is.” Jessie et Laurent disclaims, to the fullest extent of the law, all warranties and conditions express or implied, including without limitation, warranties of title or implied warranties. Your access to and use of our website shall be at your sole risk. Neither Jessie et Laurent nor any of its owners, officers, directors, employees and agents shall be liable for any direct, special, incidental, consequential, indirect, or punitive damages, arising out of your access, use or inability to use this website, or errors or omissions in the content thereof, even if Jessie et Laurent has been advised of the possibility of such damages. In addition, under no circumstances shall Jessie et Laurent or any of its owners, officers, directors, employees and agents be liable to you for more than the total amount paid by you to Jessie et Laurent for our services and/or products. The foregoing limitations of liability are essential elements of these terms and conditions and are expressly relied upon by Jessie et Laurent in agreeing to provide you any Jessie et Laurent services or products.

 

Dispute Resolution

By visiting this site, you agree that the laws of the State of California, without regard to principles of conflict of laws, will govern these Terms and any dispute of any sort that might arise between you and Jessie et Laurent. Any dispute relating in any way to your visit to jessieetlaurent.com or to products you purchase here shall be submitted to confidential arbitration in Oakland, California, except that, to the extent you have in any manner violated or threatened to violate our intellectual property rights, we may seek injunctive or other appropriate relief in any state or federal court in the state of California, and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this agreement shall be conducted under the rules then prevailing of JAMS.

 

Changes to this Statement

Jessie et Laurent, Inc. has the discretion to occasionally update this privacy statement. When we do, we will also revise the “updated” date at the top of this Privacy page. We encourage you to periodically review this privacy statement to stay informed about how we are helping to protect the personal information we collect. Your continued use of the service constitutes your agreement to this privacy statement and any updates.

If you have questions regarding our Privacy Statement, its implementation, failure to adhere to this Privacy Statement and/or our general practices, please contact us or send your comments to:

Jessie et Laurent, Inc.
1945 East Francisco Blvd. Suite I
San Rafael, CA. 94901
415-485-1122

Jessie et Laurent, Inc. will use commercially reasonable efforts to promptly respond and resolve any problem or question.

Call us today!  415.485.1122
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