jessie et Laurent Ribbon
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common questions

To help get your question answered, please select from the categories below. Once you do, a list of commonly asked questions will appear. If you see your question, click on it and the answer will appear. If your questions are not addressed or if the answer was not sufficient, please contact us. We appreciate your questions and comments, because the next time someone is looking for the information you are seeking, they will then find it in the list!

You asked for ABOUT USING OUR WEBSITE

  • I REGISTERED - WHEN CAN I START THE SERVICE?
  • Within 24 hours of your 'registration' and 'application for the service', we will send you a “welcome” email message as confirmation. This confirmation email verifies that we can deliver to your location and assigns/advises you of your delivery day. At that point, you will then be able to start placing your orders.

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  • I REGISTERED, BUT CANNOT ORDER.
  • Once you have completed a registration, you will ALSO need to "Apply for the service" in order for a delivery day to be assigned. Once that day is assigned and confirmed by a 'welcome' email, you will then be able to login and start placing your orders. This registration and application process can take up to 24 hours, excluding the weekends.

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  • I HAVE MISPLACED MY PASSWORD and/or USERNAME.
  • Click the Login button; select 'can't remember username and password'. Follow the prompts, and open the email sent to you for verification of your request. For security purposes, you will be asked to create a new password.You may also login using your email address on file, and your password if you do not remember your username.

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  • I NEED TO UPDATE MY CREDIT CARD INFORMATION.
  • Once logged in, go to your "lounge" (top right corner of your screen). In the left column, you will see a tab called 'credit card information'. Make the necessary changes, and make sure to 'Save'.

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  • WHAT IS THE LOUNGE?
  • Your lounge has all the information pertaining to your profile, your account settings, your past and upcoming orders, your gifts, your delivery address, your email settings etc. Take a moment to click on the different tabs to review the information. When making any changes, please remember to 'save'.

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  • WHERE CAN I FIND THE ORDERS I PLACED?
  • Once logged in, go to your 'lounge'. Select 'your order history' from the column on the left hand side. You will then see any upcoming orders slated for delivery, as well as the ones which were previously delivered. Click on the 'view' button on the right of any date to see the full details. 

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  • WHERE DO I FIND INFORMATION ABOUT YOUR PORTION SIZES?
  • You will find information about our portions, and serving sizes under the 'Services' tab on the home page.

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  • I WANT TO MAKE CHANGES TO AN ORDER I PLACED - BUT AM NOT ABLE TO.
  • Once an order is placed online, you need to call the office or send an email in order to have changes made to an existing order. You are not able to do so yourself online on the website.

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  • I NEED TO CANCEL AN ORDER - BUT AM NOT ABLE TO ON THE SITE.
  • Once an order is placed online, you will need to call the office or send an email. We will cancel it for you. Keep in mind that we do require 48 hours notice for cancellation. You are not able to cancel an order yourself on the website once it has been placed.

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Call us today!  415.485.1122
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