jessie et Laurent Ribbon
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common questions

To help get your question answered, please select from the categories below. Once you do, a list of commonly asked questions will appear. If you see your question, click on it and the answer will appear. If your questions are not addressed or if the answer was not sufficient, please contact us. We appreciate your questions and comments, because the next time someone is looking for the information you are seeking, they will then find it in the list!

You asked for ABOUT ORDERING

  • IS THERE A MINIMUM PER DELIVERY?
  • In order to receive a delivery, you need to order a minimum of $70.

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  • IS THERE A DELIVERY CHARGE?
  • There is no delivery charge added to your order.

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  • I MISSED THE ORDERING DEADLINE - WHAT ARE MY OPTIONS?
  • Call the office as soon as you can, and send an email as well with your detailed order. We will do our very best to accommodate your usual delivery day, tough, occasionally, your order might have to be delivered a day later.

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  • WHAT IF I NEED TO CANCEL AN ORDER I ALREADY PLACED?
  • We request 48 hours notice for cancellations. Since it is not possible to do so from the website, it is very important that you leave a voicemail at 415.485.1122, and that you also send a separate email to info@jessieetlaurent.com.  It is not possible to cancel an order that is already being prepared for delivery, or that is already en route to your delivery location.

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  • I ORDERED SEVERAL WEEKS AT A TIME. HOW DO I TRACK MY ORDERS?
  • Please login to your “Lounge” to see your current and future orders in the left column under "your order history". If changes need to be made to an order that is already placed, you must send an email, and call the office to insure the changes can be made.

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  • CAN I SAVE ORDERS - BUT NOT COMMIT TO THEM YET?
  • Yes, you can begin an order, and come back and finish it later. Simply log back in, go to your lounge - you will find your saved orders under the tab "your order history"  - to order them, click on them, and proceed with checkout. Do keep in mind that orders which are completely "submitted" will be delivered.

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  • CAN I MAKE CHANGES TO AN EXISTING ORDER I PLACED ONLINE?
  • Once an order is placed and submitted online, you will not be able to make the changes online yourself. To make changes to an order you have already placed, please call the office, or send us an email with a detailed request of the changes you would like.

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  • HOW CAN I SEE DETAILED DESCRIPTIONS OF MY SELECTIONS ONCE I HAVE SUBMITTED AN ONLINE ORDER?
  • Once you are logged-in, go to your 'lounge', and select "your order history" from the left column. Select the week you need by clicking the 'view' icon. Scroll down and click on the "printer" icon next to "Print preparation guide". You will then be able to print out - or simply review - the ingredients of your selection as well as the reheating instructions.

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  • WHAT SERVING SIZE DO YOU RECOMMEND FOR A YOUNG COUPLE WITH A YOUNG CHILD?
  • To be covered generously for 4 to 5 evenings of your week, you may want to order the following: 4 or 5 Medium entrées, 1 Medium side dish, 1 Medium soup, 1 Medium vegetable, 1 Medium mixed greens, and the dessert of the week.

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  • WHAT IS THE TYPICAL ORDER FOR A FEW NIGHTS OF THE SERVICE?
  • For 4 to 5 evenings of the service:   for 1 adult or  for 1 elderly couple: 4 or 5 Small entrées, a Small side dish, a Small soup, a Small vegetable.   for 2 adults or for 2 adults & a small child: 4 or 5 Medium entrées, 1 Medium side dish, 1 Medium soup, 1 Medium vegetable. 1 Medium mixed greens, 1 Dessert   for 2 adults and 2 teenagers or  for 3 adults: 4 or 5 Large entrées, 1 Large side dish, 1 Large soup, 1 Large veggies, 1 Large mixed greens, 1 dessert

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Call us today!  415.485.1122
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