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To help get your question answered, please select from the categories below. Once you do, a list of commonly asked questions will appear. If you see your question, click on it and the answer will appear. If your questions are not addressed or if the answer was not sufficient, please contact us. We appreciate your questions and comments, because the next time someone is looking for the information you are seeking, they will then find it in the list!

You asked for ABOUT DELIVERIES

  • WHERE DO YOU DELIVER? IS THERE A DELIVERY FEE?
  • We deliver to most of the greater Bay Area, residences and businesses alike.  Please click here for maps of our service areas.  If your town does not appear in this list, perhaps we can deliver to a work address as an alternative choice. There is no delivery fee, but for addresses on the far reaches of our delivery zone, there is a $15 delivery fee per delivery.

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  • WHAT ARE YOUR DELIVERY DAYS?
  • We deliver on Monday, Tuesday, Wednesday and Thursday, depending on your delivery zone. 

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  • DO YOU DELIVER TO BUSINESSES AND RESIDENCES?
  • Yes.  We have an extensive list of business clients in our delivery zones.  Our business clients are also pleased to take advantage of our gift options for their own employee and client perk programs.  See our GIFT section for more information. 

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  • CAN I REQUEST A SPECIFIC DELIVERY DAY?
  • For some service areas, we do deliver on more than one day of the week, Monday through Thursday.  We will do our best to accommodate your request, though it is not always possible.  Please visit our Delivery Service Area page for information on where we do go.

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  • I LIVE IN A CITY APARTMENT - WHAT ARE SAFE OPTIONS FOR THE DELIVERY?
  • Unless there is a concierge or doorman to the building, someone imperatively has to be home. Clients who use the service on a regular basis can make arrangements with our office for the driver to stock the fridge directly. For a one time gift recipient, it is truly best if they are home.

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  • WHAT TIME CAN I EXPECT MY DELIVERY?
  • You can expect your delivery between the hours of 8:30 am and 4:00 pm. If you need a smaller window please call the office one day prior to your delivery and we can provide you with more precise information. Always keep in mind that we are at the mercy of the weather and road conditions and sometimes tight delivery times are not possible to make!

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  • WHAT HAPPENS IF I AM NOT HOME WHEN YOU DELIVER?
  • Our driver will automatically leave the food at your front door with ice packs and a cooler bag. You may otherwise choose to have our driver stock your refrigerator directly; or by making prior arrangements with the office, the driver can leave it where you requested, at your back door or in your garage for example.

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  • ARE THE MEALS DELIVERED FRESH OR FROZEN?
  • We deliver chilled, fresh food, and give you the option of freezing it. The freezable items will be mentioned on the personalized menu you receive with your order. 

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  • HOW LONG CAN THE FOOD STAY IN THE COOLER OUTSIDE MY DOOR?
  • Once the food is delivered and left at your door in our insulated bag, we recommend that you refrigerate it within 2 hours - 3 at the most.

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  • CAN I ASK QUESTIONS OF MY DRIVER?
  • We recommend that you contact the office directly with any questions pertaining to your delivery or to your order. The drivers will not have any pertinent information about your account on hand and to best assure that your questions or concerns are adequately addressed, please call or email the office staff.

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Call us today!  415.485.1122
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