jessie et Laurent Ribbon
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To help get your question answered, please select from the categories below. Once you do, a list of commonly asked questions will appear. If you see your question, click on it and the answer will appear. If your questions are not addressed or if the answer was not sufficient, please contact us. We appreciate your questions and comments, because the next time someone is looking for the information you are seeking, they will then find it in the list!

You asked for ABOUT THE FOOD ONCE IT IS DELIVERED

  • HOW DO I HEAT A MEAL?
  • You will receive a personalized menu with the reheating instructions for all the items you ordered. Excluding soups and salads, the instructions provided are for conventional ovens.  

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  • CAN I USE A MICROWAVE?
  • Yes, you may reheat the food in the black containers. Make sure to poke a few slits in the plastic film. We do not give microwave instructions as microwave temperatures settings vary too much.

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  • ARE THE MEALS FROZEN WHEN I RECEIVE THEM?
  • The meals are delivered cold and cooked, and need to be refrigerated. You then have the option of freezing them yourself.

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  • HOW LONG WILL THE FOOD KEEP IN MY REFRIGERATOR?
  • The food will keep extremely well 4 to 5 days from the delivery day. We encourage you to eat seafood entrees and salads on the front end of your delivery.

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  • CAN I FREEZE THE MEALS?
  • Yes, you may freeze our meals. The freezable items will be marked on the personalized menu you will receive with the delivery.

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  • HOW DO I DEFROST AND REHEAT MEALS I HAVE FROZEN?
  • You make take the meal out of the freezer 24 hours in advance of reheating by placing it in your refrigerator. Once it is defrosted, follow the instructions on the personalized menu you received with your delivery.

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