jessie et Laurent Ribbon
Login register
common questions

To help get your question answered, please select from the categories below. Once you do, a list of commonly asked questions will appear. If you see your question, click on it and the answer will appear. If your questions are not addressed or if the answer was not sufficient, please contact us. We appreciate your questions and comments, because the next time someone is looking for the information you are seeking, they will then find it in the list!

You asked for ABOUT COOLER SUPPLIES

  • HOW DOES THE DELUXE COOLER BAG WORK?
  • We use insulated cooler bags with several icepacks to keep your food fresh and safe should you not be available at the time of delivery. We recommend that your meals be refrigerated, or heated and enjoyed, within two hours of delivery. Alternatively, our trusted drivers are happy to stock your refrigerator directly when we make special arrangements for you at time of registration. The first time cooler supplies are left, you will be charged for them within 1-2 business days.  The number of supplies needed will be determined at time of delivery at the discretion of our driver based on need (size of order, outside temp., etc). If there is any cooler left outside for the driver- they will reuse that cooler bag and not make any notation of it. This is also true of ice packs that are left frozen, or if they need to be swapped out with frozen ones-if the number is the same. Only ice packs and cooler bags in good condition will be accepted by the driver- to return to kitchen. When you return cooler supplies in good condition, credit is issued to your Jessie et Laurent account towards future purchase. You can review all details of supplies left and returned- by visiting your Order History. For clients who registered and paid a deposit before April 11th, 2012 (when our policy changed), the situation is slightly different. Please read the complete explanation in our Terms of Service.

    CLOSE
  • WHAT ARE THE CHARGES FOR COOLER SUPPLIES?
  • The charge for the Deluxe Cooler Bag is $25 The charge for an Ice Pack is $2

    CLOSE
  • SHOULD I RETURN OR LEAVE OUT THE ICE PACKS AND INSULATED COOLER BAGS?
  • You are welcome to leave the cooler items that were left from a previous delivery, at your doorstep, for us to re-use again for your new delivery. Please do not remove the ice packs from your bag when you remove the food - the driver will simply trade out your soft ice packs for new frozen ones. You may also return the cooler bag and ice packs for J&L credit if returned in good condition. Please note that Silver Gift Cooler Bags are not returnable for Jessie et Laurent credit. As of April 11th, 2012, these are being purchased by gift certificate givers and are part of the "gift". If a gift certificate amount is used over several deliveries, the Silver Gift Cooler Bag and ice packs can be left out to be used again. Should we need to leave another set, you will be charged accordingly. You are also always welcome to leave out your own cooler supplies, if you prefer. Please read our Terms of Service , for a complete explanation of our Cooler Supplies policy.

    CLOSE
  • HOW WILL I KNOW WHAT SIZE COOLER TO LEAVE OUT?
  • Generally, a small "swinger", which holds 2 six packs of canned beverages, is adequate for 5-6 small entrees or 4 medium entrees. If you are expecting large entrees or a larger number of smaller items, you should leave a standard size cooler bag or ice chest. Always feel free to call the office for more advice on specific orders, if you are uncertain.

    CLOSE
  • CAN MY MEALS BE DELIVERED IF I AM NOT AT HOME?
  • Yes.  We can leave your meals at the location of your choice; front porch, back yard, garage etc. Meals are placed inside an insulated cooler bag with several ice packs. We recommend that your meals be refrigerated, or heated and enjoyed, within two hours of delivery.  Alternatively, our trusted drivers are happy to stock your refrigerator directly when we make special arrangements for you at time of registration.

    CLOSE
  • HOW IS THE FOOD KEPT COLD IF I AM NOT HOME?
  • Our driver will automatically leave your meals in an insulated cooler bag with several ice packs. The number of supplies needed will be determined at time of delivery at the discretion of our driver based on need (size of order, outside temp., etc).

    CLOSE
  • MAY I LEAVE MY OWN ICE CHEST OR COOLER BAG?
  • Yes, you may.  Should you forget to leave it out, the driver will automatically leave you an insulated cooler bag.  Please see our Cooler Supplies policy in Terms of Service.

    CLOSE
  • I FORGOT TO LEAVE OUT MY COOLER BAG . WHAT HAPPENS NOW?
  • If we need to leave your meal delivery at your doorstep, our driver will automatically leave another insulated cooler bag containing your meals.  Cooler supplies left with you are charged upon receipt and credited upon return, when in GOOD CONDITION.  Please see our policy on cooler supplies in Terms of Service

    CLOSE
  • AM I REFUNDED FOR COOLER SUPPLIES I HAVE RETURNED?
  • Yes, as long as the returned Cooler Supplies are in good condition, your Jessie et Laurent account will be credited. Please do note that Silver Gift Cooler Bags are not returnable for credit.

    CLOSE
  • WHAT IS CONSIDERED "GOOD CONDITION" FOR RETURN CREDIT?
  • The cooler bags and ice packs must be completely clean and have no tears in them.

    CLOSE
Call us today!  415.485.1122
Yelp! Join FaceBook Follow on Twitter Copyright © 2017 Jessie et Laurent All Rights Reserved.
Green Business